The Customer Advocate -- Mass Transit (MT) is responsible for identifying clients that meet the criteria for using the Public Transit. The Customer Advocate - MT works closely with the Transportation and Quality Assurance departments to ensure smooth coordination of the potential clients to public transportation. This position will maintain an open line of communication with superiors and co-workers, recipients, facilities, and public transit systems.
ESSENTIAL FUNCTIONS
Identifies potential Medicaid recipients/ clients that meet the criteria for using the Public
Transit system and Gas Reimbursement program
Distributes transit tickets when appropriate and tracks utilization via defined tools
Works closely with the Customer Advocates and Member Experience departments to ensure smooth coordination of the potential clients to the bus
Maintains an open line of communication with superiors and co-workers, facilities and public transit systems
Remains knowledgeable of public transit bus routes and schedules
Creates and maintains spreadsheets showing 12 month goals and projected cost savings
Performs other duties as assigned
POSITION QUALIFICATIONS
Education
High School Graduate or General Education Degree (GED)
Skills & Experience
2 years of prior customer service experience heavy phone volume and data entry strongly preferred
Knowledge of Medicaid guidelines and covered services a plus 1 to 2 years public transit experience preferred
Superior customer service and phone skills; strong problem solving, time management, and organizational skills
Exemplary soft skills to include, but not limited to, excellent verbal and written communication
Ability to set and meet realistic cost saving goals
Create and maintain spreadsheets showing 12-month goal projects and cost savings
Ability to accurately type 35+ words per minute
Ability to work independently or within a team a must
Computer proficiency with MS Office Suite (Word, Outlook, Excel)
Bi-lingual English/Spanish a plus
We value our team members and realize the importance of benefits for you and your family.
ModivCare offers a comprehensive benefits package to include the following:
Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)