Posted in Management 3 days ago.
As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimagining how people and organizations thrive.
Professional Services (PS) Enablement Managers manage day-to-day delivery of post-implementation projects for Alight Solutions' Workday recurring and event services clients. The Account Manager is the primary point of client contact for the delivery of Workday services, will manage client satisfaction, and lead strategic client conversations.
Please Note: This is a Virtual role and the right candidate must be located in the United States West region to perform the required responsibilities.
As a Workday Senior Enablement Manager, a typical day to include the following:
Driving usage and perceived value of purchased Alight services.
Manage and foster strong relationships with aligned Alight clients, at various levels within client organizations.
Act as the first escalation point for (PS) delivery concerns and new requests.
Partner with the Sales Team in growing existing client revenue and winning new client business.
Manage client projects and coordinate with functional and technical Subject Matter Experts (SMEs) aligned to deliver client's projects. Identify out of scope tasks. Strive to close or complete tasks early or on schedule by maintaining task momentum within internal and client team.
Coordinate and participate in internal and/or client-facing meetings needed to prioritize work, deliver tasks, track/report status, address project risks, etc.
Manage client expectations and resolve gaps through coordination with client stakeholders, Alight delivery teams and (PS) leadership.
Allocate the appropriate resources to tasks by working with the resource manager, domain lead, team lead or knowledge area lead to find and assign the proper resource.
Responsible for all recurring hour renewals and ensuring clients use all the hours that have been allocated to their account.
Maintain annual forecast spreadsheet to ensure accurate reporting of historical revenue as well as forecast of future months.
Provide hours reporting to clients to support client's accrual processes. Includes running reports on a weekly basis, following up and resolving all discrepancies with resource hours.
Responsible for invoice approvals and the review of the invoices. Follow up with clients to ensure payment and coordinate meetings with accounting in the event of a payment discrepancy.
Create and maintain Workday customer Scorecards as Partner Project Managers in the Partner Portal.
Assist in developing new tools and processes.
Knowledge and Experience of:
7 plus years of experience in a solutions delivery environment.
5 plus years managing functional teams as part of an HR/Financials systems implementation.
Experience working on HRIS projects or experience working in HR or Finance consulting industry.
Extensive experience in client relationship building and successfully managing long-term client relationships.
Experience influencing internal or external clients, leading meetings, and facilitating solutions.
Adept at managing multiple clients and multiple projects simultaneously; PMP Preferred.
This opportunity does not offer sponsorship.
Ability to travel up to 25%.
Successful completion of the Workday HCM Services Core & Project Manager courses or currently Workday HCM & Project Management certified is a requirement of the role.
Bachelor's Degree preferred
Background Check Required
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Additionally, an active security clearance or the ability to obtain one may be required for this role.
Equal Employment Opportunity
Alight is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, physical or mental disability, veteran or military status, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, Alight takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, protected veteran status, or national origin.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.
Authorization to Work in the United States
Applicants for [employment/this position] in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alight.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.