Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Mesa Energy Systems, the largest of the EMCOR Service Companies, is a mechanical, energy, and automation services company that provides fully integrated solutions for preventative maintenance and repair, upgrading existing mechanical, electrical, and automation systems to provide the most efficient economic solutions to meet customer expectations.
Job Title: Service Dispatcher
Mesa Energy Systems has an immediate need for a Service Dispatcher. As a Service Dispatcher you will support the Service Team in the scheduling, coordination, and delivery of services to our customer base. The Service Dispatcher will provide excellent customer service while handling requests for service and dispatching technicians to service, troubleshoot, repair, and maintain commercial and industrial heating, ventilation, air conditioning, and automation systems. The qualified individual must have a strong desire to work in a fast-paced environment and must be able to work effectively with multiple parties simultaneously.
Essential Duties and Responsibilities:
Communicate with customers (email & phone) and create detailed work orders of the service requested.
Coordinate scheduling of work with customers, technicians, and other jobs/projects to maximize customer satisfaction, while taking into account customer urgency, parts/materials availability, and available manpower.
Check in with technicians via phone and email; provide them with hourly/daily updates regarding service call type, location, and scope of work.
Serves as the primary contact between the customer and the Operations and Sales Teams (Account Managers, Service Directors, Technicians, and Accounting).
Responsible for taking service calls, quoted jobs, and warranty work from start (initial call) to completion (ready to bill).
Review time and material requests, service call requests, and small quoted projects, to determine time frame for completion, identify necessary tools and material, and schedule the necessary manpower.
Order parts / materials and issue Purchase Orders as needed to support on-going work
Process small service quoted bookings, and provide status updates to the customer on scheduled completion date.
Review technician work orders and ensure accuracy, including summary of work completed, date(s) of service, proper accounting of labor and materials, etc.
Accurately reviews all previous day field visits and sends updates to customers, Account Managers, and Service Manager as needed.
Continuous management of the dispatch board throughout the day. Check all open calls and dispatch accordingly.
Manage the Work in Progress (WIP) report by providing status and scheduled completion date for each open and incomplete service order.
Accurately compile, review, and process payroll data every Monday and verify that each technician has accurately billed labor/materials for the previous week.
High school diploma or equivalent
Three (3) years dispatching experience with a service or maintenance company
Strong verbal and written communication skills
Detail oriented, logical, and methodical approach to problem solving
Able to effectively determine priorities, manage time, and work under pressure
Proficiency in MS Office, including Word and Excel
Relevant industry experience, preferably in HVAC, automation or plumbing
Proficiency in COINS (Construction Industry Solutions) software
Five (5) or more years dispatching experience with an HVAC, Automation, or Plumbing service company
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.