Customer Advocate - Lead at ModivCare in Phoenix, Arizona

Posted in Other 2 days ago.

Job Description:

Customer Advocate - Lead

The Customer Advocate Lead is responsible for assuring timely services for Medicaid recipients from sub-contracted providers to include oversight/management of all relations with subcontractor providers.


  • Ensuring that all contract regulations pertaining to providers are enforced

  • Oversees the trip assignment process and the Customer Advocate teams

  • Responsible for developing alternative transportation options such as public transit, recipient reimbursement, or volunteer driver systems

  • Assist with driver training and inspection programs

  • Works closely with transportation providers and health care facilities to resolve problems or issues

  • Assists with managing and providing support to office staff in pursuit of excellent customer service

  • Maintains open lines of communications with subordinates, other company representatives, facilities and carriers, and local and state authorities

  • Supervisory Responsibilities

    • Assists the Customer Advocate Supervisor and Manager by monitoring the performance of the Customer Advocates.

    • Carries out lead responsibilities in accordance with the organization's policies and applicable laws.

    • Responsibilities include assisting and assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems



  • High School Graduate or General Education Degree (GED)

Skills & Experience

  • Two to four years related experience with demand-response transportation management preferred

  • Computer Skills

  • Proficient in Microsoft Word, Excel, and Outlook

  • Other Requirements

    • Familiarity with Medicaid guidelines and covered services, and familiarity with non-emergency transportation services a plus

We value our team members and realize the importance of benefits for you and your family.

ModivCare offers a comprehensive benefits package to include the following:

  • Medical, Dental, and Vision insurance

  • Employer Paid Basic Life Insurance and AD&D

  • Voluntary Life Insurance (Employee/Spouse/Child)

  • Health Care and Dependent Care Flexible Spending Accounts

  • Pre-Tax and Post --Tax Commuter and Parking Benefits

  • 401(k) Retirement Savings Plan with Company Match

  • Paid Time Off

  • Paid Parental Leave

  • Short-Term and Long-Term Disability

  • Tuition Reimbursement

  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)

Salary: Starting at $14.42/hour

ModivCare is an Equal Opportunity Employer.