Customer Advocate - Lead at ModivCare in Phoenix, Arizona

Job Description:

Customer Advocate - Lead
21-6166

The Customer Advocate Lead is responsible for assuring timely services for Medicaid recipients from sub-contracted providers to include oversight/management of all relations with subcontractor providers.

ESSENTIAL FUNCTIONS

• Ensuring that all contract regulations pertaining to providers are enforced


• Oversees the trip assignment process and the Customer Advocate teams


• Responsible for developing alternative transportation options such as public transit, recipient reimbursement, or volunteer driver systems


• Assist with driver training and inspection programs


• Works closely with transportation providers and health care facilities to resolve problems or issues


• Assists with managing and providing support to office staff in pursuit of excellent customer service


• Maintains open lines of communications with subordinates, other company representatives, facilities and carriers, and local and state authorities


• Supervisory Responsibilities




• Assists the Customer Advocate Supervisor and Manager by monitoring the performance of the Customer Advocates.


• Carries out lead responsibilities in accordance with the organization's policies and applicable laws.


• Responsibilities include assisting and assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

POSITION QUALIFICATIONS

Education

• High School Graduate or General Education Degree (GED)

Skills & Experience

• Two to four years related experience with demand-response transportation management preferred


• Computer Skills


• Proficient in Microsoft Word, Excel, and Outlook


• Other Requirements




• Familiarity with Medicaid guidelines and covered services, and familiarity with non-emergency transportation services a plus

We value our team members and realize the importance of benefits for you and your family.

ModivCare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance


• Employer Paid Basic Life Insurance and AD&D


• Voluntary Life Insurance (Employee/Spouse/Child)


• Health Care and Dependent Care Flexible Spending Accounts


• Pre-Tax and Post --Tax Commuter and Parking Benefits


• 401(k) Retirement Savings Plan with Company Match


• Paid Time Off


• Paid Parental Leave


• Short-Term and Long-Term Disability


• Tuition Reimbursement


• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)

ModivCare is an Equal Opportunity Employer.