Program Test Manager - US Virtual/ Work from Home (WFH) at Alight Solutions in Chicago, Illinois

Posted in Management 3 days ago.

Job Description:

As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimagining how people and organizations thrive.

The Program Test Manager role leads and develops the testing function and defines the role of the testing function. This role is responsible for mentoring and guiding the testing team on the discipline of testing and effective implementation of the testing processes. The responsibilities of this role include defining and deploying a robust testing framework and ensuring suitable testing infrastructure to support this framework. The Program Test Manager identifies and deploys testing process/parts of the process that can be automated and implements industry best practices within the testing framework.

As a Program Test Manager, a typical day to include the following:

Testing Discipline

  • Manage program change in accordance with the change management plan to control scope, quality, schedule, cost, and contracts.

  • Identify and deploy appropriate testing framework including processes, methods, and tools to meet the organization's testing requirements.

  • Define the objective measures to be applied to products under testing.

  • Implement metrics to effectively provide feedback and measure project quality.

  • Set the standards and acceptability criteria for each project/product.

  • Identify and implement test automation for manual testing process/parts of the process based on available test automation frameworks.

  • Ensure that testing efforts are aligned with business needs and industry standards.

  • Ensure that future needs of specific skill set requirement for a project are addressed by ensuring appropriate training to the testing team.

  • Consult with counterparts in project estimations, capacity planning, and resultant financial implications.

  • Ensure timely updates of Project Quality Plans.

  • Participate in key project review meetings.

  • Ensure that the processes followed in project are in accordance with Quality Management System.

  • Act as an advocate for quality and continuous improvement by actively seeking continuous improvement in all areas of work.

  • Act as an advocate for the use of the defined Software Development and Testing processes

  • Identify potential areas of process improvement based on knowledge of client team needs, industry trends, and feedback solicited from associates.

  • Make recommendations for Continuous Process Improvement projects. Work with Test Leads to continuously improve testing methodology across development groups.

Core Values

  • Develops and maintains constructive and cooperative working relationships with others.

  • Provides information to others both internal and external to the organization; represents the organization to customers, the public, government, and other external sources.

  • Inspires loyalty and trust, handles oneself ethically following core values and beliefs.

  • Recognizes contributions - praises people for a job well done.

  • Builds mutual trust and encourages respect and cooperation among team members.

  • Open to diverse points of view, treats people with respect.

  • Act as a mentor

Client Management Skills

  • Proven track record in partnering with client or business leadership in the development and achievement of strategies to solve the client need, leveraging multiple tools including technology.

  • Ability to create presentations and write business cases for leadership audiences

  • Experience with communicating effectively with different levels of internal and external management, leadership while influencing multiple stakeholder groups.

  • Familiarity with regulatory and legislative knowledge in multiple service areas.

  • Knowledge of data analysis and trend analysis.

  • Able to manage multiple priorities concurrently and handle pressure situations effectively and professionally.

  • Advanced budgeting/costing knowledge.

  • Advanced problem-solving tools and methods.

  • Demonstrated leadership and motivational skills.

  • Advanced experience in contract management and interpretation.

Knowledge and Expertise of:

  • 3 plus years of experience with testing methods and execution.

  • 3 years of general business experience in a professional office environment.

  • Experience with HP Quality Center (HPQC/HP ALM).

  • Experience with Workday, PeopleSoft, or SAP is a plus.

  • Experience with HR, Payroll or Benefits is a plus.

  • Demonstrated project management skills.

  • Strong organizational, analytical and communication skills.

  • Detail oriented with strong time management skills.

  • Demonstrated ability to work independently, under pressure.

  • Demonstrated ability to handle multiple projects while meeting deadlines and quality standards.

  • Ability to demonstrate the highest degree of professionalism while interacting with a diverse group of people.


  • Bachelor's degree preferred or an equivalent combination of education and experience.

Background Check Required

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Additionally, an active security clearance or the ability to obtain one may be required for this role.

Equal Employment Opportunity

Alight is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, physical or mental disability, veteran or military status, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, Alight takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, protected veteran status, or national origin.

Reasonable Accommodations

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Diversity Statement

At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.

Authorization to Work in the United States

Applicants for [employment/this position] in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alight.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.