Customer Service Rep 3 at ACCO Brands USA LLC in Booneville, Mississippi

Job Description:

Description

Achieve. Create. Collaborate. Organize.

Essential brands. Innovative products. Smart investment. Winning team. This is what you will find at ACCO Brands. We are passionate about building a culture that is committed to the success of our employees. If you are looking for an organization that offers rewarding opportunities and is dedicated to team orientation, learning and development, and flourishes with success, we invite you to be a part of building our company for the future.

ACCO Brands is seeking a Customer Service Representative in our Booneville, MS contact center to assist the Preferred Customer Channelteam with customer calls, emails, etc. as needed. The ideal individual will be a self-starter, problem-solver, and exceptional communicator.

Main responsibilities will include:

• Handle incoming and/or outgoing customer calls with expedience and proficiency within the company standard when applicable


• Enter orders and order types with accuracy, expedience, and proficiency within the company standard when applicable


• Complete all assignments within established time frames or as set forth by company standard


• Provide all pertinent information regarding orders and order management including resolution follow-up to internal and external stakeholders when applicable


• Maintain current customer profiles, databases, and systems linking to customer facing information to assure customer satisfaction and information sharing


• Solve problems within the scope of company policy and departmental procedures to assure customer satisfaction


• Develop a strong working knowledge of company products, policies, procedures to assure customer satisfaction


• Report all issues, potential issues, customer satisfaction requests and improvement suggestions upwards through leadership team


• Meet or exceed individual, department and company goals

Qualifications

• High school diploma or GED required


• 2+ years Customer Service Call Center experience or comparable experience required


• Ability to work in a team environment (multiple people working towards same/similar goal) required


• Strong working knowledge of PC/Computer Systems including but not limited to Windows and Microsoft Office required


• Strong analytical ability to solve complex problems preferred


• Possess honesty and integrity and be able to maintain a high degree of confidentiality required


• Innovative self-starter with a proactive style required


• Strong organizational skills required


• Strong verbal skills and written communication skills required


• Demonstrate professionalism and dependability required


• Ability to multi-task and prioritize work required


• Ability to work independently and with little supervision preferred


• Working knowledge of user systems; SAP preferred

Equal Opportunity Employer

ACCO Brands is an equal opportunity/affirmative action employer. The Company provides equal employment opportunity to all persons without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

AODA

Accommodation for applicants with disabilities will be provided in all parts of the recruiting process as required under the ACCO Brands Canada AODA policy. Applicants are asked to make their needs known in advance.