Essential brands. Innovative products. Smart investment. Winning team. This is what you will find at ACCO Brands. We are passionate about building a culture that is committed to the success of our employees. If you are looking for an organization that offers rewarding opportunities and is dedicated to team orientation, learning and development, and flourishes with success, we invite you to be a part of building our company for the future.
ACCO Brands is seeking a Customer Service Representative in our Booneville, MS contact center to assist the Preferred Customer Channelteam with customer calls, emails, etc. as needed. The ideal individual will be a self-starter, problem-solver, and exceptional communicator.
Main responsibilities will include:
Handle incoming and/or outgoing customer calls with expedience and proficiency within the company standard when applicable
Enter orders and order types with accuracy, expedience, and proficiency within the company standard when applicable
Complete all assignments within established time frames or as set forth by company standard
Provide all pertinent information regarding orders and order management including resolution follow-up to internal and external stakeholders when applicable
Maintain current customer profiles, databases, and systems linking to customer facing information to assure customer satisfaction and information sharing
Solve problems within the scope of company policy and departmental procedures to assure customer satisfaction
Develop a strong working knowledge of company products, policies, procedures to assure customer satisfaction
Report all issues, potential issues, customer satisfaction requests and improvement suggestions upwards through leadership team
Meet or exceed individual, department and company goals
High school diploma or GED required
2+ years Customer Service Call Center experience or comparable experience required
Ability to work in a team environment (multiple people working towards same/similar goal) required
Strong working knowledge of PC/Computer Systems including but not limited to Windows and Microsoft Office required
Strong analytical ability to solve complex problems preferred
Possess honesty and integrity and be able to maintain a high degree of confidentiality required
Innovative self-starter with a proactive style required
Strong organizational skills required
Strong verbal skills and written communication skills required
Demonstrate professionalism and dependability required
Ability to multi-task and prioritize work required
Ability to work independently and with little supervision preferred
Working knowledge of user systems; SAP preferred
Equal Opportunity Employer
ACCO Brands is an equal opportunity/affirmative action employer. The Company provides equal employment opportunity to all persons without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Accommodation for applicants with disabilities will be provided in all parts of the recruiting process as required under the ACCO Brands Canada AODA policy. Applicants are asked to make their needs known in advance.