HOST at Caesars Entertainment in Valley Center, California

Job Description:

POSITION SUMMARY: Responsible for taking reservations and maintaining reservation log. This includes properly spacing reservations and recording specified guest information. Also responsible assisting patrons and guests in a pleasant and courteous manner.

MINIMUM AGE REQUIREMENTS: 21 Years of Age

DUTIES/RESPONSIBILITIES:

1. Maintain reservation systems and coordinates with Servers and Supervisor on top-level customer service for guests.

2. Greet guests upon arrival in a friendly manner an upbeat and positive attitude and scripted greeting.

3. Escort guests to table in a timely manner.

4. Courteously answer telephone calls and answer or direct calls properly.

5. Assist patrons with questions or inquiries regarding the facility operations and daily promotions.

6. Complete transactions for to-go orders

7. Responsible for keeping work area clean and neat.

8. Report to Shift Supervisor/manager any problems or guest complaints.

9. Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crewmembers.

10. Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times.

11. Assist servers and bartenders as needed with cleaning and assisting guests.

ESSENTIAL JOB FUNCTIONS:

Physical - Must be able to:

1. Use a computerized reservation system and operate a micros terminal.

2. Have manual dexterity.

3. Write clearly and legibly

4. Be mobile throughout entire restaurant area/all floors.

5. See - to handle comp and coupon transactions.

6. Hear - to answer patrons' questions. Can be augmented by a hearing aid.

7. Climb steps repeatedly.

Mental - Must be able to:

1. Read all reports, memos, schedules, credit card transactions and correspondence.

2. Know basic math skills.

3. Speak.

4. Understand and comply with Policies and Procedures, job description, daily memorandum and other instructions.

5. Must be able to work under stressful conditions.

Qualifications:

PREREQUISITES/PREFERRED QUALIFICATIONS:

High school diploma or GED equivalent preferred.

GAMING:

Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.

EQUAL EMPLOYMENT OPPORTUNITY: The Company provides equal employment opportunity for all applicant and Team Members. The Company does not discriminate on the basis of any legally protected characteristics, including: race, color, religion, creed, sex, sexual orientation, pregnancy (including childbirth and related medical conditions), age (as defined under applicable law), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), gender identity or expression, veteran status or any other consideration protected by federal, state or local laws. This policy applies to all areas of employment including recruitment, hiring, training, promotion, compensation, benefits, transfers and other terms and conditions of employment (including training). Any concerns or complaints regarding a violation or potential violation of this policy should be brought forward using the procedure for making complaints set forth in the Anti-Harassment policy.

Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.