Account Specialist at Butler America Aerospace L.L.C. in Chula Vista, California

Job Description:

Account Specialist

Location: Chula Vista, CA (91910)

This is an on-site position, the candidate will work on-site at the Chula Vista MRO center.

Job ID: #61682

Email your resume to Sara Penn at spenn@butler.com

Job Description: Work directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing customer support for aftermarket repair orders.

Job Duties:

• Communicate with customers by telephone or electronically to provide information about organization products and services, manage customer accounts, and address customer concerns.


• Process customer orders and quotes in accordance with Standard Work procedures.


• Promote products/services to ensure business targets are met.


• Provide after-sales support for client contracts to ensure customers satisfaction.


• Coordinate with operations, shipping, and inventory warehouse to expedite or trace shipments.


• Perform duties related to overall customer service and account management.


• Consistently document customer service needs to identify patterns and maintain quality.


• Provide periodic reports to management and be responsible for leading real time problem resolution activities

Job Qualifications:

• Bachelor's degree


• Ability to communicate professionally and effectively, both in writing and verbally in the English language.


• Microsoft Office applications including use of Access & PowerPoint


• Working knowledge of SAP or equivalent business system application experience Experience with PowerBI and CRM a plus


• US Citizen candidates only

All leased labor are subject to a 10 panel drug test. The FAA Drug & Alcohol program is a special program requiring an additional 5-panel drug screen with training prior to starting their assignment.

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Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity for the benefit of our employees, our customers, and the communities where we are located. Employment with Butler America Aerospace, LLC. is governed on the basis of qualifications and competence without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.