Operations Specialist II - File Intake at JPMorgan Chase Bank, N.A. in Monroe, Louisiana

Job Description:

In this role you will be responsible for the intake and prep of mortgage files. In addition, you will be cross-trained on and perform multiple functions within the team. This person must be prepared to offer insight on processes and look for improvement while being able to adapt to changes on the fly and carry out all tasks with a sense of urgency.

• Excellent verbal and written communication skills; excellent telephone etiquette.
• Ability to organize and multi-task in a fast-paced environment; possess ability to prioritize workload and operate effectively and efficiently with minimal supervision.
• Ability to meet deliverables and function calmly in situations of high stress and tight timetables.
• Ability to communicate effectively, build and maintain rapport with customers, third parties, investors, colleagues, peers, and other departments
• Ability to think independently
• Effectively and professionally represent yourself, your department, and your manager
• Ability to work overtime
• Ability to stand for long periods required for some positions
• Ability to type 40-50 words per minute required for some positions
• Excellent eyesight and attention to detail
• Excellent manual dexterity and ability to perform repetitive tasks at a high rate of speedChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans