Caesars Rewards Representative at Caesars Entertainment in Valley Center, California

Job Description:

Qualifications:

• High school diploma or GED
• Previous experience in a customer contact position
• Able to type 40 WPM and navigate several computer programs at one time
• Able to maintain composure and provide excellent guest service under difficult circumstances
• Must be able to work any day of the week and any shift
• Must be at least 21 years of age
• Must be able to read, write, speak, and understand English
• Must be able to get along with teammates and work as a team
• Must be able to meet appearance standards as outlined in the Employee Handbook

Essential Job Functions:

• Welcome and greet guests at the Caesars Rewards Center and the Bus Center
• Maintain sufficient knowledge to effectively and enthusiastically promote all aspects of the Caesars Rewards Program and its benefits
• Offer and promote the Caesars Rewards VISA card and successfully meet the minimum established monthly goals for VISA acquisition
• Provide accurate information to guests regarding on property promotions & events and direct marketing offers
• "Suggest" and recommend to the guests various venues, outlets and amenities to enhance the guest's experience while on property
• Use BASE service standards and create fun and excitement while interacting with guests
• Be able to maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome
• Be able to take direction and coaching from Supervisors and Leads in an upbeat and positive manner
• Embrace the changes that are routinely made in a marketing program that continues to evolve and grow
• Comply with all Caesars Rewards Department policy & procedure and Caesars Rewards Brand Standards
• Maintain data integrity and confidentiality when working with guest accounts
• Comply with all Internal Control policies and procedures
• Comply with all state, federal and tribal regulatory policies and procedures

Physical, Mental & Environmental Demands:

• Able to lift and/or carry objects weighing up to 30 pounds
• Able to stand for long periods of time
• Able to meet service standards throughout the shift
• Able to respond to visual and auditory cues
• Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk
• Able to work in areas containing second hand smoke
• Able to work in noisy environment
• Able to meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies

Harrah's reserves the right to make changes to this job description whenever necessary.

Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g., changes in the marketing program or promotion, changes in personnel, workload, rush jobs or technical developments and/or emergencies).

Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

POSITION: \t CAESARS REWARDS REPRESENTATIVEDEPARTMENT:\t MARKETINGSTATUS: \t\t NON-EXEMPT (HOURLY)REPORTS TO: \t MARKETING SUPERVISOR Job Summary:The Caesars Rewards Representative is responsible for enthusiastically promoting all aspects of the Caesars Rewards program and its benefits, including the Caesars Rewards VISA card. Representatives will welcome and greet guests at the Caesars Rewards Center and the Bus Center creating an atmosphere of fun and excitement. Representatives will also provide guests with information about promotions and events, and be familiar with and have the ability to "suggest" various property venues, amenities and activities.