Job Description:

At TUV SUD we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TUV SUD.

Established more than 150 years ago in Germany, TUV SUD is a leading global provider of technical services with more than 25.000 highly skilled employees across 1,000 offices worldwide. For over 30 years, throughout 33 locations, it is TUV SUD America's priority to create a safer future. To protect people, property and the environment from technology-related risks; we drive consumer protection, digital transformation, sustainable development, and urbanization.

Sales & Marketing Operations Manager

Your tasks

Serve as the primary CRM expert for TUV SUD Americas and partner with the Global CRM team to share best-practices across legal entities and support unified CRM governance globally

Maintain a cross-divisional CRM key-user organization in the Americas region and promote system changes/enhancements to extended CRM community

Ensure optimization of CRM tools and consistent usage across all Sales and Marketing teams in the Americas.

Help align additional internal and external tools along the lead-to-cash process, as applicable, with interconnection to CRM

Proactively work with business leaders and provide sales reporting and dashboards to support the growth strategy of the region. In addition, drive further development of CRM tool and reporting capabilities to suit the changing needs of the region.

Act as a business partner to Sales management & Marketing with reporting needs and interpreting sales analytics to identify opportunities to increase sales and pipeline conversions

Identify and eliminate sales process bottlenecks and inconsistencies

Create and maintain documentation on sales processes, policies, and relevant sales training materials as well as assist in onboarding new sales talent

Your qualifications

Proven experience working in Sales Operations or Sales role with an understanding of Sales Processes, minimum 3-5 years

Experienced with MS Excel, Word, and PowerPoint

Knowledge of CRM systems, including report creation, training and

Demonstrated ability to work independently and in a team environment

Ability to multi-task and handle deadlines, with project management skills a plus

Thrive in a fast-paced environment and work well under pressure

Articulate, professional, courteous, and effective manner with internal and external customers

Customer service-oriented

Self-starter with a positive outlook and motivated attitude

Analytical and demonstrated ability to extract key business insights through data analysis

Excellent communication/presentation skills and ability to build relationships

Organizational and time management skills

Enthusiastic and passionate

Bachelor's Degree or equivalent education preferred

Ability to travel up to 25% of the time, including international

Additional Information

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required.

MATERIAL AND EQUIPMENT DIRECTLY USED:

General office equipment; telephone, personal computer, printer, copier, scanner, and other communication tools.

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to, walk, stoop, kneel, crouch, or crawl, reach with hands and arms; always requires the employee to sit, talk or hear, and use hands to finger, handle or feel. Position requires close vision.

Ability and willingness to communicate frequently if required by telephone, fax and email, and other communication tools to ensure that the organization's business is completed effectively and in a timely manner.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level is moderate.

25% domestic travel is required and international may be required with advance notice.

Equal Opportunity Employer - Disability and Veteran

TUV SUD America, Inc. is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.

For more information on applicable equal employment regulations, please refer to the following: Labor Law Posters

Employment type

/

Job category

Sales, Customer Services & Training Management

Required experience

Professionals 3 - 5 years of experience

Organizational unit

Job location

Wakefield

Reference number

130159

Benefits

Paid vacation time

Retirement savings plans

Wellness benefits

Structured professional development

Long-term-service awards

Contact

TUV SUD Recruiting

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