Affordable Leasing Administrator - Estancia at Santa Clara at ERP Operating Limited Partnership in Santa Clara, California

Job Description:

Working for Equity Residential means being part of a community – employees and residents – striving to provide the best in apartment living, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we live and work together. That’s what our Be.Think.Play.Live. culture is all about.

Our Affordable Leasing Administrator acts in support of the property management teams to ensure compliance with program requirements at communities with Low Income Housing Tax Credit, Tax Exempt Bonds, Inclusionary Below Market Rent, or other affordable housing programs. Our Affordable Leasing Administrator is primarily responsible for leasing and rectifying units in accordance with affordable housing program guidelines. Our Affordable Leasing Administrator must have a solid understanding of property management operations while applying technical knowledge of the Low Income Housing Tax Credit program and/or Tax Exempt Bond program rules, or other substantive experience working with affordable housing programs. 

WHO YOU ARE

• A Strong Communicator. Your writing and speaking skills are clear and effective, helping you connect well with others. 




• A Team Player. You are united with teammates in delivering the best experience to current and prospective residents.  




• Organized and Accountable. You have exceptional time management abilities and are able to juggle the needs of changing priorities at the community while accomplishing objectives.




• Analytical. You are comfortable working with numbers, interpreting financial statements, evaluating trends, and analyzing data.




• Levelheaded. You keep your cool during stressful situations and quickly find solutions. 




• Flexible and Adaptable. You understand that the world does not exist through black and white lenses and embrace the opportunity to live in the gray. 




• Confident and Decisive. You take initiative, trust your gut, and are not afraid to make a decision or deliver a difficult message.




• Solution-Oriented. You follow through on commitments, letting residents know that they matter.

WHAT YOU’LL DO 

• Responsible for leasing affordable units, including managing wait lists, conducting interviews, and management verification procedures for all new residents.




• Understands laws applying to property management and demonstrate the ability to explain and apply them where applicable. 




• Conduct annual income recertification and lease renewals for affordable units in a timely manner.




• Establish and maintain a positive relationship with residents, investors, staff member and program administrators to assure maximum customer satisfaction using the “Equity Service Philosophy” as a guideline.




• Manage on-site affordable program resources, such as waiting lists; recertification notices; tenant selection plans; and all eligibility documentation for resident lease files. 




• Ensure all property team members are aware of the affordable program resources and procedures. 




• Review and approve move-in and recertification documents processed by other team members. 




• Preform duties in alignment with typical daily property operations, applying knowledge specific to the affordable housing program in place. 




• Maintain accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing, apartment availability, lease expirations, square footage and amenities. 




• Partner with Community Manager and Regional Manager to ensure community operational goals are met in light of the affordable program requirements. 




• Participate in internal, agency and third-party training on affordable housing compliance. 




• Manage affordable program reporting responsibilities and respond to requests for affordable housing data. 




• Demonstrate strong leadership skills and operational knowledge; suggest ways to improve the efficiency of affordable program operations.




• Effectively embody the Equity Residential brand at all times. Consistently maintain a professional, courteous attitude when dealing with residents, co-workers, and the general public. 

REQUIREMENTS

• Ability to review, comprehend and apply affordable housing and federal Fair Housing Guidelines




• Familiarity with affordable housing program and LIHTC and Tax Exempt Bond program administration in a property management setting




• Comfort with analyzing data and validating information




• Knowledge of leasing practices, resident retention, and property management operations




• Demonstrated proficiency in working with computers including word processing, calendar management, software/database, and social media




• Excellent communication, interpersonal, and organizational skills




• High school diploma or equivalent




• Available to work a flexible schedule, including weekends

PREFERRED EXPERIENCE

• Certification as a Certified Occupancy Specialist, Tax Credit Specialist, HCCP, or C3P highliy desirable