Inside Service Sales Manager at NetApp in Research Triangle Park, North Carolina

Job Description:

About NetApp

We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea?

Job Summary

The Inside Service Sales Manager will manage and drive the performance of the inside service sales team. They will monitor service renewal sales & installed base management metrics, business KPIs, and sales initiatives overseeing the entire sales administration process. They will collaborate with various professionals and cross-functional teams, so it's essential that they have excellent communication skills and ability to facilitate a collaborative team environment. They should also be able to lead, motivate, and develop the sales team to achieve specific goals.

Ultimately, the Inside Service Sales Manager should be able to build a high-performance sales team to ensure customer satisfaction and business success.

Essential Functions:

• Manage the inside service sales rep team


• Develop and coach the talent to positively influence the performance of the team. Encourage and track team's education on the new technology, market trends, and partner programs


• Set and track sales targets for your team


• Suggest and implement improvements in the sales administration process to support team's productivity and effectiveness


• Report on service renewal sales and installed base management metrics and suggest improvements and initiatives to detect upselling opportunity


• Prepare monthly, quarterly, and annual sales forecasts


• Prepare quarterly business reviews with the local sales leadership


• Liaise with the key business stakeholders to ensure alignment with the sales strategy and consistency across the board


• Engage with the channel partners and promote the value of NetApp service offering to meet mutual sales targets


• Coordinate department projects to meet deadlines


• Research and discover methods to increase customer engagement


• Ensure sales, finance and legal policies and procedures are met


• Build an open-communication environment for your team

Job Requirements

• Proven work experience as an Inside sales manager or a team lead


• Hands on experience with CRM software and MS Excel


• In-depth understanding of the sales administration process


• Excellent interpersonal and team management skills


• Strong analytical and organizational skills


• Numerical abilities and problem-solving attitude


• BS degree in Sales, Business Administration or relevant field

Education & Experience

• A Bachelor's degree; or equivalent experience is required. A Master of Science Degree in Engineering or an MBA is desirable


• A minimum of 8 years of experience as an individual contributor and 1 to 5 years as a people manager is required


• A minimum of 4 years of B2B tech sales experience required, HW/ SW support sales and renewal experience preferred

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.



We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.



If you run toward knowledge and problem-solving, join us.