Job Description:

Bob's Steak & Chophouse Supervisor | FT

Job Locations

US-CA-Carlsbad

Location

La Costa Resort and Spa

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.

Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.

Job Description

Support the Bob's Steak and Chophouse team as they deliver an upscale fine-dining experience. Help train, supervise and coach associates to be successful, work directly with guests to resolve problems. Expedite as needed. Complete various projects, office work, and work side by side with the General Manager to facilitate restaurant operations.

Responsibilities

Observe staff on the floor, assist in steps of service.
1. Assist in overall supervision of the department.


2. Attend pre-meal with team.


3. Monitor guest experience and help determine improvement plans for service.


4. Help handle guest complaints.


5. Ensure Kronos time edits are up-to-date daily.


6. Help create weekly food and beverage costs reports for DoFB.


7. Spot check liquor pars, assist in monthly inventory recording procedures.


8. Order supplies through Birchstreet, reconcile invoices.


9. Help DoFB manage costs through proper checkbook reconciliation.


10. Assist DoFB in responding to on-line social media feedback.


11. Establish Medallia weekly reports to identify areas of service opportunity.


12. Respond to Medallia Guest feedback daily to identify areas of opportunity.


13. Assist DoFB in running payroll reports and identifying trends, assist in reduction action plan.


14. Assist DoFB with beverage mandates and corporate compliance programs.


15. Assist in weekly maintenance walk through and create action plan to fix.


16. Help create comprehensive management on boarding program.


17. TIPS training

Essential Functions:

1. Administrative responsibilities.


2. Assist manager in:
   
   
   • Scheduling
   
   
   • Forecast weekly
   
   
   • Forecast monthly
   
   
   • Completing weekly payroll
   
   
   
   


3. Prepare maintenance requests and follow-up.


4. Assist DoFB with Cost control


5. Monitor food and liquor requisitions


6. Monitor food waste.


7. Monitor labor and payroll costs.


8. Must be familiar with and adhere to all liquor liability laws:


9. Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests.


10. Prohibiting the sale/service of alcohol to minors.


11. Must know emergency procedures (including CPR) and work to prevent accidents.


12. Perform any other duties assigned by management.

Tools and Equipment:

• Computer and printer, telephone, pen/pencil, photo-copying machine,


• File folders, filing cabinet, and facsimile machine

Working Environment:

• Interior of hotel, in all areas of the hotel.


• Exterior of hotel with exposure to weather conditions.


• Exposure to various hazardous chemicals.


• Exposure to food items and beverages.

Qualifications

• Prior restaurant / food and beverage experience required.
  Prior leadership/supervisory experience in a restaurant, resort or hotel required.


• Superior guest service skills


• Previous upscale, fine-dining experience preferred


• Food Handler and TIPS Certification required upon start.