Sr. Scientist, R&D Product Support at IDEXX Laboratories, Inc in Westbrook, Maine

Job Description:

This Senior Scientist position is an opportunity to be a leader in on market product support in the Assay Diagnostic R&D group. This position will work with a team of scientists and engineers in the design and execution of experiments and analysis of data related to assay and process improvement projects as well as root cause investigations. Experience in process development, statistical analysis & design of experiments (DOE), error modeling and specification setting is desired.Familiarity with Six Sigma structured problem solving is beneficial.This position collaborates with groups across IDEXX.

What will you do?

• Perform a variety of scientific activities to resolve issues related to recently launched, existing or in-development products.




• Develop understanding of issues from customers, regulators and others and plans strategy to approach these problems. May visit or interact with customers to collect data, samples and other information. Coordinate closely with customer support, operations, medical affairs and others to develop full understanding of customer situations. Prioritize work based on urgency of issue and business requirements.




• Analyze issues, tests returned products, performs experiments and develops fixes and product improvements.




• Maintain technical understanding of how products function and knowledge of known failure causes and perform ongoing verification and validation of component changes, supplier changes and process changes. Update calibration methodologies.




• Partner with new product development to incorporate learning into current projects. Maintain knowledge of applicable regulations, required regulatory approvals and constraints of a regulated environment.




• Make frequent technical presentations to explain customer experiences and product implications.




• Coordinate change orders, document change order and control document management, process optimization, corrective actions, process deviations and changes to on-market products, which may involve field trials.

What do you need to succeed?

• PhD required.

• Exhibits in-depth understanding of biological and chemical principles and concepts as they relate to commercial products.




• Work context involves novel and variable situations requiring analytical and creative thinking. Demonstrates complex problem-solving skills and applies broad range of tools to critically evaluate, interpret and summarize data with ability to propose next steps.




• Excellent customer relationship skills and ability to work through tense situations calmly. Demonstrated customer orientation.




• Ability to deal with shifting priorities.




• Strong commitment to quality improvement.




• Ability to cooperate and work in teams across units.




• Ability to develop good organizational knowledge.




• Ability to make effective decisions.




• Strong planning and organizational skills.




• Demonstrated project planning and management skills to meet technical project deadlines. Effectively manages collaborators as appropriate. Ability to influence without authority.




• Strong technical decision-making skills and associated risk assessment.




• Demonstrates significant independent action on technical matters.




• Excellent verbal, technical writing and interpersonal communication skills. Ability to maintain accurate and clear documentation. Good presentation skills.




• Demonstrated ability to work both independently and with others.




• Excellent laboratory skills and technique.




• Goal-oriented and highly motivated individual.




• Proficient with MS Office.

Why IDEXX

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 9,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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