241001.Vice President of Maintenance at HILLSBOROUGH CO AVIATION AUTHORITY in Tampa, Florida

Job Description:

ABOUT THE AIRPORT

Tampa International Airport (TPA) is one of four large hub Airports in the state and the gateway to the west coast of Florida.  The Hillsborough County Aviation Authority (HCAA), which was established by the Florida Legislature in 1945 as an independent special district, is responsible for the operation and management of all publicly owned airports in Hillsborough County - Peter O. Knight (TPF), Plant City Airport (PCM), and Tampa Executive Airport (VDF). TPA is widely known for its innovative and leading edge design consisting of a main terminal connected by automated people movers to 4 airsides and 58 gates designed in the 1960’s. The airport is renowned for its excellent facilities and relentless focus on customer service.

The airport served approximately 22 million passengers in 2019 prior to the pandemic, and serves more than 70 domestic and international destinations.

In late 2011, TPA began updating the Master Plan for the airport’s 3,300-acre campus. The final plan, approved in 2013, outlines three phases of expansion to accommodate 34 million annual passengers, more than double than when the plan first began. It allows a “build as demand dictates” approach to growth with phases based on passenger volume. 

Phase One of the Master Plan, completed in 2018, addressed the immediate need to decongest the curbsides, roads and Main Terminal. It included a 2.6-million square-foot Rental Car Center, 1.4-mile people mover, expansion of the Main Terminal and redevelopment of the concessions program resulting in 69 new restaurant, retail, duty free and spa locations in the Main Terminal and Airsides.

Phase Two of the Master Plan started in 2018 and is expected to be complete in early 2025.  This program includes  doubling the capacity of the terminal curbsides, expanding the airport’s roadways, constructing a new state of the art central utility plant, new offices / support space for the Police and Maintenance Teams and SkyCenter One a new 9-story office building.  Levels 3, 4 and 5 of SkyCenter One will be the new corporate headquarters for the Aviation Authority and will be the home for half of the work force.      

POSITION OVERVIEW

Reporting to the Executive Vice President of Operations and Customer Service, the Vice President of Maintenance is responsible for more than 200 employees and a $41M annual budget.  This position is accountable for the safe, efficient and reliable operation of all airport related facilities and systems including automated airport systems and equipment, mechanical, electrical, electronics, plumbing, aircraft boarding bridges, security/access control, fire detection and protection, baggage handling systems, people mover and conveyance systems, HVAC systems, building, grounds, airfield, and fleet maintenance including all aviation authority owned vehicles and heavy equipment. The Vice President of Maintenance is responsible for all contract maintenance agreements with various service providers including janitorial, elevator and escalator, and automated people mover operations and maintenance.

Maintenance is accomplished with a balanced combination of in-house personnel and specialty outsourced contracts.  The largest outsourced labor contract is for janitorial services which are provided in all public areas and in airline exclusive use spaces in all terminals.  In-house personnel are separated into major functional areas consisting of administrative/work control, multi-trades workers, technical/systems personnel, and outsource resource managers.  In addition to the maintenance-related functions above, the position is responsible for the administration of the Authority's tenant work permit program (TWP) and key control functions.  The TWP program ensures that all tenant work is performed according to applicable codes and standards, and with appropriate insurance and bonding in place.  The key control function ensures that a proper key hierarchy is established and maintained for all Authority controlled spaces.

The position is responsible for the development and implementation of staffing plans, outsource contracting, and management programs that may be required.  Accordingly, the position is responsible for ensuring that all operating and maintenance resource requirements, including water and electric utility services, are properly budgeted for and monitored.

The Vice President of Maintenance is part of the senior management team and is responsible for recommending and developing policies and procedures, project management plans, goals and objectives, and business plans.  Specifically, this position is responsible for ensuring that all major decisions take into consideration appropriate staffing,  life cycle costs, asset replacement and refurbishment, utility costs and natural resource management, O&M costs, safety and reliability, maintainability, and customer service.  The Vice President of Maintenance services as a member of the development committee which directs the capital program of the Authority.

Reporting directly to the Vice President of Maintenance are Senior Managers responsible for the various sections within Maintenance including administration, Plant and Utilities, HVAC, Electrical, Electronics Landscaping, Buildings, Grounds, Airfield, and Fleet Maintenance.

POSITION ACCOUNTABILITIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties or responsibilities does not exclude them from the position if the work is similar, related, or a logical assignment to the position.  The ideal candidate for this role will possess strong leadership and interpersonal skills and perform as a servant leader that leads by example.  The VP of Maintenance will be held accountable for the following;

• Planning, assigning and supervising the work of subordinates, including establishing challenging standards and productivity goals with clear measurements


• Responsible for developing and managing the department's $41M budget


• Responsible for operations and maintenance, equipment and capital projects


• Responsible for ensuring that all necessary specialty maintenance service contracts are established, procured and maintained


• Responsible for ensuring that all necessary projects to replace facilities/equipment/systems are identified


• Responsible for ensuring that an organizational structure is in place to fulfill the department's mission in the organization and provide maximum opportunities for employee development and advancement


• Responsible for ensuring a cost effective operation


• Responsible for creating and sustaining a strong, healthy, and equitable culture across the workforce


• Responsible for ensuring safety and security are always priority


• Encourages change and innovation, embracing diverse thinking and styles across all staff levels


• Promotes broad employee involvement and engagement

JOB SPECIFIC COMPETENCIES and EXPECTATIONS  

• Must be able to cultivate a culture where employee development is paramount; where ideas, innovation and creativity is encouraged and recognized


• Must be results driven


• Ability to effectively balance and prioritize competing priorities


• Holds themselves and others accountable to meet commitments by establishing clear responsibilities and processes for monitoring work and measuring results


• Strong business and financial acumen required


• Strong oral and written communication skills required


• Must possess a customer service mindset and ability to respond to operational emergencies and non-emergencies during non-standard hours (24/7/365 days)


• Ability to interface and influence all levels of the organization from front line staff to senior executives


• Must be able to build partnerships, work collaboratively with others to meet the shared objective, delivers customer-centric solutions, and handles conflict situations effectively


• Takes on new opportunities and tough challenges with a sense of urgency


• Creates a climate that encourages the open expression of diverse ideas and opinions, acts with diplomacy and tact and relates openly and comfortably with diverse groups of people


• Anticipates and balances the need of multiple stakeholders and, where necessary, wins concessions without damaging relationships

• Ability to interact with staff at all levels with dignity and respect, listens closely and communicate openly, honestly, and directly

• Ability to debate constructively, decide definitively and support actively


• Demand and accept responsibility


• Listen closely and communicate openly, honestly, and directly


• Ability to follow through with clear, consistent consequences


• Must be courageous and optimistic


• Encourages working and thinking as a team to avoid ‘silos’

MINIMUM QUALIFICATIONS

Bachelor’s or Master’s Degree in Engineering, aviation-related field, business or public administration, or other area of concentration which is relevant to the role as described above. Experience should be related to airport maintenance operations and include considerable senior management experience.

Six years of progressive experience managing a maintenance operation of similar complexity and budget responsibility.  Significant high-level management experience at an airport of comparable size may be substituted for some of the educational requirements. Experience with a large maintenance operation that includes utilization of in-house and outsourced resources is required.  Familiarity with all aspects of airport operations is highly desired. Experience with a unionized workforce is preferred.

TPA MISSION STATEMENT

To be a major driver in the economic growth of the Tampa Bay Region. We will be leading edge innovators to create global access and extraordinary customer experiences through our people and facilities to build prosperity for our stakeholders and the region.

TPA VISION STATEMENT

To be a vibrant aviation gateway for Tampa Bay, providing access and economic opportunity for our stakeholders.

The Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors.

The Aviation Authority-Tampa International Airport welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.

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