Supv Credit ESS at Caesars Entertainment in Las Vegas, Nevada

Job Description:

KEY JOB FUNCTIONS :

• Manage credit office operations - manage day-to-day operations productivity and performance against customer service level agreements, employee scheduling, new hire training, employee performance feedback, etc.
• Supervise credit application processing by credit clerks - including: collecting consumer credit, bank, gaming credit reports, gaming activity and other information as needed to prepare a patron credit file. Updating credit information in customer CMS accounts. Scanning credit documents into optical storage system
• Credit application evaluation - perform credit application evaluations, review consumer credit, bank, gaming credit research and other information as needed to determine credit worthiness and support the approval/denial decision.
• Enters and adjusts the following information in the Casino Management System:
  
  
  • Make customer credit information entries and pre-approval message entries in the casino management system.
  
  
• Team development - develop a cohesive credit team, maintain moral during periods of change, promote employee engagement and programs to improve job satisfaction
• Enhance customer service - develop the credit team to be customer service driven to achieve speed and quality of service goals
• Implement continuous improvement - implement processes that optimize productivity, maintain consistent speed of service and minimize external service fees
• Handles internal and external inquiries for casino credit information
• Other duties are assigned as required.

EDUCATION and/or EXPERIENCE:

5+ years experience in casino industry experience preferred. High School Diploma required Associate's degree or Bachelor's degree preferred.

Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

JOB TITLE:\t\tSupervisor ESS CreditGRADE:\t\tS15DEPARTMENT:\tESS CreditREPORTS TO:\t\tToni CitizenPAY TYPE:\t\tExemptJOB SUMMARY: We are currently seeking candidates for a Supervisor position in our Enterprise Shared Service Credit team, located in Las Vegas, Nevada.The Credit department provides three essential services: (1) processing casino credit applications providing standard or express/preferred service levels (2) conduct credit worthiness research to support credit approval/decline decisions (3) communicate with internal property or casino patrons requesting information concerning credit applicationsDIRECTLY SUPERVISES (Clerk ESS Credit):