Manager, AMEX Partnership Strategy & Performance at Hilton Global in McLean, Virginia

Job Description:

***This position can be located in Mclean, Dallas, or Memphis***

Our Customer Engagement, Loyalty, and Partnerships Team increases Hilton consumer growth through strategically designed partnerships and campaigns and builds awareness for our industry award-winning Hilton Honors loyalty program. The team is focused on increasing customer acquisition and retention through Hilton direct channels such as the Hilton Honors mobile app, Hilton.com website, and reservations agents. In addition, the team generates engagement and repeat business through recognition of loyalty benefits and earned rewards during guest stays.

What will I be doing?

The Manager, AmEx Partnership Strategy and Performance will manage the portfolio analytics and financial management needed to have a deep understanding of key strategic decisions supporting both the annual planning process and as well as monthly/quarterly program performance updates. It is critical that this individual be able to effectively partner with cross-functional partners across the Hilton-AmEx partnership to assess new opportunities, work through terms of key strategic priorities and develop supporting materials for executive meetings and partner alignment.

More specifically, you will:

• Support the design, management, and execution of overall Co-Brand program strategic roadmap, bringing together the priorities across acquisitions, loyalty, product, digital, marketing, etc...to develop in-depth forward-looking forecasts and identify risks and opportunities to plan
• Lead the weekly/monthly/quarterly critical metrics dashboard, presentation development, and performance analysis across the business, summarizing the relevant trends
• Act as a key partner point-of-contact on program alignment, planning, and support of marketing offer business case development
• Support management of budget allocation process. Review funding requests to ensure requests meet guidelines, overall strategic goals and drive return on investment
• Support contract management including contract review and commitments
• Explore and evaluate new partnerships and other 'ad-hoc' business development opportunities to drive mutual growth and greater card member awareness, engagement, and spend with Hilton. Support development and pitch business case cross-functionally for agreement and support.

We believe the success in this role will demonstrate itself through the following attributes and skills:

• Experience solving complex, ambiguous, and analytically exciting problems; experience with business performance reporting, forecasting, and goal setting
• Proficiency in supporting the development of a strategic plan, demonstrating critical thinking skills, project management expertise, and collaboration skills with a keen ability to partner across a highly matrixed set of cross-functional business partners
• Proficiency in drafting executive-level presentations, grounded in the data, and able to tell the story of our business performance and future outlook. Strong analytical and financial acuity skills, such as independent ability to build business cases and provide financial Pro-forma analysis
• High level of integrity, flexibility and dedication

• Five (5) years of relevant work experience (finance, credit cards, co-branding, consulting, hospitality etc)
• Two (2) years spent within financial services work environment
• Two (2) years of experience within highly matrixed corporate environment
• Two (2) years of experience working in PowerPoint (storytelling/presentation tool) and/or in Excel (modeling/analysis tool)
• Availability to travel up to 15%, as needed and safe to do so (primarily to New York City)

• BA/BS Bachelor's Degree • Master's Degree (MA/MS/MBA)
• SQL experience (coding, extracting data, etc)

The future of hospitality is bright at Hilton : a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices-along with those of our Guests, Owners, Suppliers, and Partners-to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.