Posted in Information Technology 6 days ago.
MANAGED SERVICES ENGINEER
This position is in our customer facing NOC/Helpdesk. The role is to take phone calls and emails from our end user client to assist in troubleshooting issues on their PC’s, Servers, and Network Infrastructure. This includes logging in, taking remote control, training end users, documenting in HBS ticket tracking system. It also entails monitoring customer’s servers and networks for issues, fixing them, and contacting customers regarding outages.
Troubleshoot Windows and Mac Computers for end user clients
Troubleshooting Mobile Devices
Network Connectivity Issues
Troubleshooting Windows Applications
Remediating Virus and Malware attacks
Active Directory management
Office 365 Provisioning
Monitor Alerting software applications
Backup job monitoring and remediation
Troubleshooting basic networking issues with switches, routers, firewalls, and wireless
Follow policies and procedures on a department and per client basis
Be part of an on call after hours rotation with other members of the team 1 week at a time
Perform other duties, as assigned
Accountability - Ability to accept responsibility and account for his/her actions.
Accuracy - Ability to perform work accurately and thoroughly.
Ambition – The drive to achieve personal advancement.
Communication, Oral – Ability to communicate effectively with others using the spoken word.
Communication, Written – Ability to communicate in writing clearly and concisely.
Detail Oriented – Ability to pay attention to the minute details of a project or task.
Organized – Possessing the trait of being organized or following a systematic method.
Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
3 years’ experience troubleshooting Windows PC’s
General networking experience
Experience working with ConnectWise Manage and Automate
General knowledge of Mac OS
Ability to administer Windows Server OS and roles
Basic networking knowledge of Cisco network infrastructure
Bachelor’s Degree or Associates Degree
In depth knowledge of Windows desktop operating systems
A+ & Network + certification and knowledge of VMWare vSphere
Equal Opportunity Employer - Disabled/Vets
about 5 hours ago
Heartland Technology Group Inc.
2 days ago
2 days ago