Managed Services Engineer REMOTE at Heartland Technology Group Inc. in Little Chute, Wisconsin

Job Description:

MANAGED SERVICES ENGINEER

POSITION SUMMARY

This position is in our customer facing NOC/Helpdesk. The role is to take phone calls and emails from our end user client to assist in troubleshooting issues on their PC’s, Servers, and Network Infrastructure. This includes logging in, taking remote control, training end users, documenting in HBS ticket tracking system. It also entails monitoring customer’s servers and networks for issues, fixing them, and contacting customers regarding outages.

ESSENTIAL FUNCTIONS

 Troubleshoot Windows and Mac Computers for end user clients

 Troubleshooting Mobile Devices

 Patch Management

 Anti-Virus Management

 Password Resets

 Network Connectivity Issues

 Troubleshooting Windows Applications

 Remediating Virus and Malware attacks

 Active Directory management

 Office 365 Provisioning

 Monitor Alerting software applications

 Backup job monitoring and remediation

 Troubleshooting basic networking issues with switches, routers, firewalls, and wireless

 Follow policies and procedures on a department and per client basis

 Be part of an on call after hours rotation with other members of the team 1 week at a time

 Perform other duties, as assigned

COMPETENCIES

 Accountability - Ability to accept responsibility and account for his/her actions.

 Accuracy - Ability to perform work accurately and thoroughly.

 Ambition – The drive to achieve personal advancement.

 Communication, Oral – Ability to communicate effectively with others using the spoken word.

 Communication, Written – Ability to communicate in writing clearly and concisely.

 Detail Oriented – Ability to pay attention to the minute details of a project or task.

 Organized – Possessing the trait of being organized or following a systematic method.

 Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.

SKILLS & ABILITIES

Required Experience

 3 years’ experience troubleshooting Windows PC’s

 General networking experience

Preferred Experience

 Experience working with ConnectWise Manage and Automate

Required Sills, Education and/or Certifications:

 General knowledge of Mac OS

 Ability to administer Windows Server OS and roles

 Basic networking knowledge of Cisco network infrastructure

Preferred Skills, Education and/or Certifications:

 Bachelor’s Degree or Associates Degree

 In depth knowledge of Windows desktop operating systems

 A+ & Network + certification and knowledge of VMWare vSphere

Equal Opportunity Employer - Disabled/Vets

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