Job Description:

Company Summary

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Come join our team as a Technical Product Manager! Working remotely, you will work together with other product managers and technical teams to envision, design and develop our marketing focused technology product. You will use your deep knowledge of technology, processes, methodologies, and principles to lead your product team to successful outcomes. You must be able to learn and adapt to new business domains in a short space of time and have experience living the full product Lifecyle.

Essential Functions

• Works with stakeholders and users to understand and validate their needs using Lean and UX design principles


• Collects analytics and acts to address shortcomings identified from the data collected.


• Creates and uses wireframes to convey new feature ideas.


• Writes development stories for Agile development teams and provides development team guidance


• Provides quality assurance and usability feedback on development builds.


• Subject Matter Expert in the product(s) supported


• Communicates and helps solve for product issues and risks where applicable


• Develops, defines, maintains and communicates the product strategy, roadmap, and release plans


• Prioritizes product goals and objectives developed in Product Strategy and maintained in a product backlog and roadmap


• Understands and communicates relative pros and cons of various product offerings


• Measures Customer Satisfaction: defines and measure the success of changes made to the Product. Creates appropriate action plans to address when success measures are not met. Conducts regular feedback sessions to gain valuable customer feedback on the product being developed.


• Product Quality Management


• Stakeholder Relationship and Communication Management


• Required to perform duties outside of normal work hours based on business needs.

Knowledge and Skills/Technology Used

• Has a solid understanding of Agile, Lean and UX Principles


• Excellent organizational and project management skills.


• Strong written and oral communication skills in order to define business and technical parameters and lead team to meet business requirements.


• Has knowledge of general business environment/operation and has general cost benefit awareness.


• Innovative and forward thinking, decisive and action oriented


• Experience in outcome-based delivery being business and solution focused

Typical Education

• Bachelor's degree or equivalent combination of education and experience

Typical Range of Experience

• Typically has 2-5 years of directly related experience with a strong customer understanding progressive experience working in other aspects of technology (Engineering, BSA, technical Project Management, Etc.)

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Apply Now