Customer Relations Associate at Henkel US Operations Corp in Bridgewater, New Jersey

Job Description:

United States, Bridgewater, NJ, Adhesive Technologies

Customer Relations Associate

HENKEL IS FOR THOSE WHO STEP UP. DO YOU? At Henkel, you can make a difference and craft your career. That's why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE

• Manage customer expectations by clearly communicating our commitments to the customer (ie. Delivery dates or problems resolution) and by promptly updating the customer with changes in status.
• Recommend process changes to increase efficiency of operations and service to customers.
• Comprehends and can follow well defined and documented systems, related instructions, and operational procedures.
• Develops and maintains pro-active business relationships with customers, and where applicable, KAM decision makers and sales representatives.
• Independently and effectively prioritize daily tasks and follow up on resolutions that ensure customer satisfaction.
• Receives and edits incoming customer orders and correspondence.
• Evaluates and answers customer inquiries in a timely manner. Inputs accurate customer records in CMP.
• Acts as company representative to customers through email and telephone.
• Investigate and resolve routine requests and customer complaints including coordination of disposals.
• Interact with internal and external areas to resolve issues accordingly and respond to requests in a clear and concise manner in an appropriate time frame.
• Maintain 100% of standards, metrics, and performance measurements, while delivering superior customer service.
• Performs job responsibilities under minimal supervision, requiring independent judgment, evaluation and problem-solving skills.

YOUR SKILLS

• Demonstrated experience in a customer service role in the manufacturing sector.
• Aptitude in Supply Chain, Sales and Marketing strategies.
• Ability to multi-task and perform effectively under pressure.
• Ability to effectively prioritize and escalate customer issues as required.
• Excellent communication and presentation skills to effectively respond to customer's requests or explain solutions to complaints/issues.
• Detailed, organized, and results oriented.
• Ability to learn and assimilate information quickly.
• Strong PC proficiency with a solid working knowledge of windows environment.
• Proven proficiency in SAP order entry and master data functions a plus.
• Strong initiative and resilience.
• Able to challenge the status quo and make recommendations for process efficiencies.
• Strong team player who shows commitment to departmental goals.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression,and other legally protected characteristics.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore,Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel's request only, preferred vendors may be invited to refer talentfor specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not precludethe employee from interviewing if their skills meet the job requirements.

JOB ID: 21021162

Contract & Job type: Full Time, Regular

Contact information for application-related questions: 1-866-836-7067

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