An Banking Operations Specialist is responsible for ensuring funds are in Health Savings Accounts, Health Reimbursement Arrangements and Health Savings Accounts. This role is also responsible for reconciling various accounts and answering questions on the reconciliation process.
Responsibilities include:
Work service requests for accounts
Work through various tasks in OnBase queues
Monitor team mailbox
Assist partners with transactional questions and research items
Process daily accounting duties by deadline
Process check and reimbursement files
Handle Void/Reissue requests
Work stale check processes
Deposit Checks
Process fee waivers
Generate, upload, and approve daily ACH files across multiple partners
Review ACH returns and make necessary corrections
Reconciliation of Accounts
Reconcile multiple accounts per partner
Update cleared check list
Provide monthly reconciliation reporting to partners
Wire processing
Understand the process of money movement by wire transfer
Reconcile contribution files against wire transfers
Communicate wire/contribution file discrepancies
Fraud Monitoring
Knowledge of suspicious and fraudulent activities within the WEX Health Cloud platform
Assist in implementation of proactive measures to prevent fraud
Reporting to clients on Fraud Monitoring activities
Other duties as assigned
Qualifications
Computer proficiency required
Excellent written, oral, and interpersonal communications skills
Ability to work in a fast-paced professional environment
Detail oriented with excellent analytical, and investigative skills