Solution Specialist, Benefits-Finance at WEX, inc. in Fargo, North Dakota

Job Description:

Solution Specialists serve as a resource and voice of the client in an industry that changes constantly and isn't replicated anywhere else. This position requires a great deal of flexibility, creative thinking, and attention to detail. The ideal candidate will have a desire to grow, learn, and make an impact by helping people navigate the often complex world of flexible spending accounts. We are committed to providing a positive team member experience that includes; professional development and career opportunities, along with excellent benefit and compensation packages. We are excited to be growing and hope that you join us as we make an impact on our clients and communities by administering healthcare benefit accounts through engaging solutions and innovative technology.

Essential Duties:

• Work in a team and serve as a knowledgeable contact for the day to day needs of our clients through phone, email and system tools




• Participate in ongoing learning and development opportunities




• Collaborate with a variety of departments to ensure a positive customer experience, by sharing knowledge, proposing ideas and implementing a solution for creating efficiencies and improving processes




• Attend regularly scheduled one on one meetings with direct supervisor for professional development and goal setting




• Responsible for recognizing and defusing client discrepancies




• Identify trends to improve client resolution experience




• Formally document all communications with client/consultant in company systems to ensure availability of client information for continuity of client history




• Attend team and other necessary meetings to remain current on client initiatives, internal processes, and operations that may affect client accounts or the client experience




• Ability to thrive in a fast paced setting while maintaining organizational skills




• Ability to maintain focus while working on complex tasks requiring strong analytical skills




• Demonstrate WEX Core Values daily




• Must adhere to security policies




• Ensure privacy according to HIPAA guidelines




• Maintain knowledge in function area(s) related to Benefits and system functionality




• Maintain expected quality and performance metrics




• This position is telecommute eligible

General Duties:

• All other duties as assigned