Placement Advocate at Carrus in Lehi, Utah

Job Description:

About Carrus

We help people improve their lives and advance their careers through exceptional, online healthcare learning. Our two training and continuing education solutions, CareerStep and CareerCert, are designed to meet the distinct needs of future and current healthcare workers.

CareerStep provides online healthcare training for people who are training for their first jobs in the field, working to advance their careers, or educating classrooms of potential professionals. CareerStep programs are user-friendly and accredited, so learners can quickly gain the knowledge they need to start improving peoples lives (beginning with their own).

Through accredited courses and comprehensive programs, CareerCert helps practicing healthcare professionals close skill gaps, obtain certification and licensing, and stay up to date on the latest and best treatments and techniques. CareerCert is raising the level of professional learningfor the health of patients, for the health of careers.

Haven't heard of us yet? You will! Check us out at Carruslearn.com

A Day in the Life

Coaching - 40%

• Build meaningful and trusting relationships with our diverse trainee population by delivering personalized, constructive, engaging and motivating 1:1 communication.




• Lead and coach customers in developing a plan to achieve their academic and career goals.




• Educate the customers on the academic policies and procedures.

Troubleshooting - 40%

• Communicate with customers using active listening to discover and resolve underlying concerns and obstacles.




• Respond to and/or initiate technical troubleshooting sessions with customers - via phone, email and chat sessions.




• Effectively communicate technical information to non-technical customers.

Data Analytics - 10%

• Collect and analyze customer feedback to help improve the customer experience.




• Record accurate and organized customer data within the account management system.

Ad Hoc Duties - 10%

• Contribute as an individual and a team member to work towards our Mission and Core Values.




• Complete all post-enrollment communications with customers in a prompt and efficient manner.

To be successful in this role you will need the following education, competencies, and skills.

Education: Bachelors Degree or equivalent professional experience

Competencies

• Action oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.




• Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.




• Customer focus: Building strong customer relationships and delivering customer-centric solutions.




• Drives results: Consistently achieving results, even under tough circumstances.

Skills

• Proficient computer skills.




• Ability to work and function in a fast-paced environment.




• Demonstrated ability to manage a customer pipeline.




• Demonstrated ability to meet deadlines and handle and prioritize simultaneous requests.

Benefits

• Insurance: Vision, Medical, Dental




• 401(k) plan with company match




• Company paid life insurance




• Employee Assistance Program




• Self-managed PTO




• Work from home options

For more information about our company and what we do, check out our website at www.carruslearn.com.