Service Director - Lumin Skybar at AC Columbus in Columbus, Ohio

Job Description:

We are hiring a Service Director.

Our mission is to be the most talked about hotel restaurant with memorable service and quality delivery in the area! To do this, we have to hire the right leaders that have creative, out of the box thinking to see potential in every way we touch our guests. We are looking for a leader who is passionate about providing genuine heartfelt care to our guest and employees. Our patrons come from both in-house leisure and corporate guests and patrons from the surrounding area. The right candidate will help grow our exposure in the market and find creative ways to keep our guests onsite to dine with us!

The Service Director’s Role:
Provide guests and patrons with friendly and professional service, excellent food quality, strong price value and consistency of execution in an attractive, well-maintained environment.
 
Proper guest service requires an employee staff that is thoroughly trained in service sequence, product knowledge and makes every effort to meet the needs of each and every guest.

Lead service education through:
Daily line-ups
New server, busser, host and bartender training programs - Continued coaching and refinement A MUST!
Ongoing development programs, seminars
Daily evaluation of restaurant service performance
Employee discussion and evaluations
Coordination of timely food production.

PRODUCT QUALITY:
The Service Director needs to work with the Chef to provide "excellent quality and presentation" of all food to the guests. This manager participates in evaluation of food product, kitchen employee performance and development of product consistent with our market position. Further responsibilities include selection and pricing strategy of all liquors and wines and supervision of their procurement.

FINANCIAL OBJECTIVES:
The Service Director participates in helping the F&B Director create the financial objectives of the restaurant on an annual basis through the budget process. It is the Service Director's responsibility to assist in meeting the financial targets in the sales area by executing and enhancing daily reservations, reacting quickly to new opportunities, running consistently high operation standards and effective utilization of Skybar's reservations platform.

SUPERVISORY RESPONSIBILITIES:
Supervises all non-supervisory service employees.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
 

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages.  Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. 

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation:  Quality, Integrity, Community, Profitability, and Fun.  It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
 

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