Senior Project Manager at Language Line LLC in Portland, Oregon

Job Description:

LanguageLine Solutions is Hiring!

At LanguageLine, we strive for a world in which language and cultural barriers no longer exist. Use your language skills to dramatically improve the lives of limited-English speakers, as well as the Deaf and Hard-of-Hearing. Even better, you can do this while working from your own home.

LanguageLine has been certified as a Great Place to Work, and is regularly listed as one of America's top work-from-home employers.

Our interpreters serve clients across numerous industries, including health care, 911, first responders, education, government agencies, and all walks of business.

As an interpreter, you will receive training that is the best in the industry. We'll ensure that you learn new skills while further developing your skillset. We provide numerous opportunities for advancement. You'll be in a certified ASTM and ISO environment. You'll also be supported by a Senior Language Specialist, as well as our Interpreter and Technology Help Desks.

Join our team now!

Job Description

Primary Location: Portland, Oregon Office

Summary
The incumbent is a key member of the Operations team and is responsible for developing localization solutions and workflows, timely and accurate completion of projects, working closely with Client Managers to maximize revenue opportunities, and building long-term, mutually beneficial relationships with clients.

The incumbent is expected to exercise initiative, discretion and independent judgment in the administration and management of each client relationship, and will serve as a primary point of contact for the client. The Senior Project Manager position is critical to the overall success of the company

It is essential for the Senior Project Managers to build, develop, and nurture relationships with the client and in-house staff to ensure that their requirements are met, and that localized projects deliver on time, within budget, and to acceptable standards. Good communication abilities are needed to deal with the large number of concurrent activities and people that are involved in servicing the client.

Primary Duties

• Build strong personal relationship with current and prospective clients.
  
  


• Identify new business opportunities from existing clients and communicate them to the Sales team.
  
  


• Develop and execute localization solutions for current and prospective clients.
  
  


• Support the Sales team as needed to help close new business opportunities.
  
  


• Maintain close contact with the client whenever an issue is at stake to ensure proper resolution.
  
  


• Provide management with feedback and recommendations on necessary changes to streamline and or improve the company's processes, procedures, and services.
  
  


• Work with the Sales team and Project Managers to develop a schedule for projects and assure adequate communication lines are used during projects.
  
  


• Maintain and update key LanguageLine business systems, such as WorkFront, LLTS Wiki, and other DB's to note all relevant client communications
  
  


• Represent LanguageLine at trade shows, expositions, and conferences when necessary.
  
  


• Conduct visits to current and (possibly) prospective clients.
  
  


• Contribute to the Process and Quality Improvement Initiative by participating on cross-functional teams.
  
  


• Arrange and assign linguists for projects.
  
  


• Within the project scope, manage the relationships with linguists to encourage cooperation.
  
  


• Manage contractors to ensure their delivery of product on time.
  
  


• Monitor quality control procedures to ensure that all quality checks are completed.
  
  


• Consistently track projects; report status and key issues to Account Executives.
  
  


• Ensure that projects are delivered on time, on budget, and with the required level of quality.
  
  


• Communicate directly with clients concerning all manner of project-related activity, including change order parameters and project status.
  
  


• Authorize and sign-off on projects being delivered to clients. Ensure that projects are delivered to the clients' specifications and expectations, and in a manner befitting to a world-class organization.
  
  


• Provide training and consulting services to Project Managers and participate as a consultant for systems development activities.
  
  


• Other duties as may be assigned by the, President, Operations Manager, Director of Engineering or Translation Manager.
  
  

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAAFederal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)