Concierge/Activity Assistant at Enlivant in Johnstown, Pennsylvania

Job Description:

Enlivant is seeking a Concierge/Activity Assistant

at McCullough Place in Johnstown, PA

Part-Time

About Us:

We believe taking care of America’s aging population is not only a moral obligation but a true honor and privilege.  With over 230 communities, we are striving to be the nation’s most trusted senior living provider. Our staff treats residents like family and serves them with the utmost integrity and compassion. 

We are a certified “Great Place to Work” and we believe in not only making an impact in our industry but also with our employees. Our Benefits Plan is designed to recognize the diverse needs of our workforce with competitive medical, dental, vision packages, and a 401k with a company match. We also offer a generous paid time off for eligible employees.

Development is one of our highest priorities and we provide personalized training, both face-to-face and online, to ensure employees are prepared for their roles. Through our Learning Management System (LMS), all employees have access to state-required regulatory courses, professional development and soft skills courses, and Continuing Education courses.

We invite you to start a rewarding career and make a difference in the lives of seniors today!

 

Position Summary:

You will be responsible for providing excellent customer service to our visitors, residents, families and team members as the first point of contact. You will offer administrative support across the community and coordinate office activities. Also, you will be responsible for assisting the Life Enrichment Coordinator in creating and maintaining a Life Enrichment Program built from the guidelines set forth by the company, specifically focusing on person-centered and meaningful activities for individuals with varying levels of dementia and cognitive abilities.

 

Responsibilities:

• Answers phone and greet all guests in the community


• Under the direction of the Executive Director, assists in compliance with all laws, rules, regulations, policies and procedures within the community


• Assists with coordinating new hire orientation and training / in-services for all team members


• Coordinates and assists in the administration and the accuracy of personnel records


• Assist with initial assessments with family members and residents


• Help prepare and post monthly newsletter and calendar of programs and events


• Work with the Life Enrichment Coordinator to distribute the calendar to residents, families, volunteers, leads and appropriate referral sources


• Encourage care partners, resident and family involvement in planning monthly calendar and participating in activities


• Ensure staff assistance and participation with daily group programs


• Assist in establishing and maintaining a volunteer program


• Provide training and support for volunteers


• Additional duties as assigned

 

Qualifications:

Required Qualifications

• A minimum of one year experience in a customer service and/or office support role


• Ability to build and maintain relationships with potential residents and their families, provide excellent customer service and follow-up to assist with meeting our residents and their families’ expectations


• Possesses good time management and organizational skills


• Excellent verbal and written communication skills to perform the tasks required


• Possesses good interpersonal communication skills; Ability to work harmoniously with other employees and develop/maintain good employee relations and employee morale


• Must have a valid driver’s license and acceptable driving record history


• The ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation

 

Preferred Qualifications

• Previous experience as an Administrative Assistant, Front Desk Receptionist or Office Coordinator role


• Exemplify and be an influential team player


• Exude confidence and self-awareness


• Engage personal style with strong interpersonal insight


• Exhibit listening and communication skills


• Possess good time management and organizational skills


• Remain flexible and adaptable


• Work harmoniously with other employees and develop/maintain good employee relations and employee morale


• Uphold the principles of our mission: to enrich life through meaningful relationships and vibrant communities


• Express compassion for residents, staff and guests on a consistent basis


• Engage others in fun and creative activities


• Strive for excellence in all aspects of the job


• Work with integrity in all interactions


• Demonstrate humility

Enlivant is a certified Great Place to Work and our purpose is built on the safety and well-being of our people. We are proud to say that we have successfully vaccinated more than 90% of workers and residents against Covid-19. Together, We Did It!

 

Enlivant provides equal employment opportunities for qualified individuals and does not discriminate in employment on the basis of race, color, national origin, age, disability or other prohibited bases.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Administrative

Apply Now