Ambulatory Service Representative II at Kelsey-Seybold Medical Group in Missouri City, Texas

Job Description:

Overview



Kelsey-Seybold Clinic, a Houston tradition in patient-centered care, is a multispecialty clinic with over 25 locations and comprises more than 500 physicians providing primary and specialty care in a collaborative manner.


With 55 different clinical and non-clinical specialties, you can design a career path at Kelsey-Seybold Clinic that allows you to grow your future in a completely new direction.



Kelsey-Seybold Clinic is changing the way health cares.


Responsibilities


The ASR II is responsible for providing assistance to patients in a friendly and courteous manner. The ASR II is responsible for check in and check out functions, including registration and cashiering. The ASR II must maintain a neat and professional appearance and an organized work area.


Qualifications



Ambulatory Service Representative II


Location: Sienna
Job Type: Full Time



Department: Administration



EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS


(A = basics; B = preferred)


Education

A.

High School diploma or G.E.D. from an accredited program

B.

Associate or Bachelors Degree in related field

Experience

A.

1+ years of direct face to face customer service experience.
1+ years of cash handling or collections experience.
6 months experience in a customer facing role within a medical office, healthcare setting or other service-related industry.
OR
1+ years KSC ASR I with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training
OR
1+ years KSC CBO, Managed Care or Contact Center experience.

B.

2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing


2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare and other plans.


1+ years of cash handling or collections experience in a medical office setting.


2+ years of direct face to face customer service experience.

Licenses

A.

N/A

B.

Special Skills

A.

Experience with computers and Windows-based software including Word and Excel. Excellent verbal and written communication skills. Basic Math ability. Knowledge of customer service principles and practices. Able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and to balance multiple priorities.

B.

EMR/Epic experience.
Basic calculator skills.

Other

A.

Fluent in English, verbal and written. Professional demeanor, appearance and grooming.

B.

Bilingual- English/Spanish



WORKING ENVIRONMENT


Front Desk