IT Service Desk II (Temporary/Contractor) at Inovio in Plymouth Meeting, Pennsylvania

Job Description:

About INOVIO

INOVIO is a biotechnology company focused on rapidly bringing to market precisely designed DNA medicines to treat and protect people from infectious diseases, cancer, and diseases associated with HPV. INOVIO is the first and only company to have clinically demonstrated that a DNA medicine can be delivered directly into cells in the body via a proprietary smart device to produce an efficacious, robust and tolerable immune response. Partners and collaborators include Advaccine, ApolloBio Corporation, AstraZeneca, The Bill & Melinda Gates Foundation, Coalition for Epidemic Preparedness Innovations (CEPI), Defense Advanced Research Projects Agency (DARPA)/Joint Program Executive Office for Chemical, Biological, Radiological and Nuclear Defense (JPEO-CBRND)/Department of Defense (DOD), HIV Vaccines Trial Network, International Vaccine Institute (IVI), Medical CBRN Defense Consortium (MCDC), National Cancer Institute, National Institutes of Health, National Institute of Allergy and Infectious Diseases, Ology Bioservices, the Parker Institute for Cancer Immunotherapy, Plumbline Life Sciences, Regeneron, Richter-Helm BioLogics, Roche/Genentech, Thermo Fisher Scientific, University of Pennsylvania, Walter Reed Army Institute of Research, and The Wistar Institute. For more information, visit www.inovio.com.

Job summary

The IT Service Desk II position provides IT support and guidance all INOVIO employees. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and related equipment to ensure optimal workstation performance. The person troubleshoots problem areas (in person, by telephone, or via e-mail) in a timely, accurate fashion, and provides end-user assistance where required. Assists in leading the frontline support for IT and provides great customer service.

Essential job functions and duties

• Assist, mentor, and collaborate with IT Service Desk teammates on issues relating to end-user PC, printers, conference rooms, telephones, and software issues.


• Handle break/fix, configuration issues and troubleshooting issues.


• Perform software installations, hardware repair (including in-house repair or coordination of warrantee services).


• Process issues escalated from IT Service Desk I level positions.


• Provide live and remote support for all computing devices, printers and teleconference rooms.


• Set up, maintain and breakdown employee workstations.


• Assist with all inventory management activities.


• Interact with IT Telecom and Conference room vendors.


• Document and execute change requests.


• Escalate issues to IT Operations Manager when necessary, depending on the issue, the severity and the priority of the issue.


• Build strong end-user relationships by keeping commitments and having a strong customer service-orientated approach to providing support.


• Create, review, and update documentation on resolutions and troubleshooting.

Minimum requirements

• Associate's degree in the field of computer science, MIS, computer information systems or information systems, or an equivalent combination of education, training and/or experience from which comparable knowledge, skills and abilities have been attained.


• Preferred Certifications: A+, Network+, Security+


• 2-3 years of related work experience in the field of Information Technology.


• Minimum 2 years of experience with deskside computer support.


• Excellent technical knowledge of PC and desktop hardware and hands-on hardware and desktop application troubleshooting experience.


• Excellent technical knowledge of PC internal components.


• Extensive equipment support experience with laptops, applications, and desktops.


• Working technical knowledge of current protocols, operating systems, and standards.


• Ability to communicate technical information to nontechnical users.


• Excellent customer service and oral and written communication skills.


• Adhere to the IT department and Company's policies, procedures and established best practices.

Disclaimer

INOVIO Pharmaceuticals, Inc. is committed to a policy of equal employment opportunity. In keeping with our policy, INOVIO will recruit, hire, train and promote into all job titles the most qualified individuals, without regard to race, color, creed, gender, gender identity and expression, religion, marital status, registered domestic partner status, age, national origin or ancestry, military or veteran status, physical or mental disability, medical condition including genetic characteristics, sexual orientation, or any other consideration made unlawful by federal, state, or local laws.

A current US work authorization is required. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. INOVIO offers an attractive benefits package and is an equal opportunity employer.

Important notice to employment businesses/agencies

INOVIO does not accept referrals from employment agencies unless written authorization from the INOVIO Human Resources department has been provided. In the absence of written authorization, any actions undertaken by employment agencies shall be deemed to have been performed without our consent and therefore INOVIO will not be liable for any fees arising from employment agency referrals in respect to current or future position vacancies at INOVIO.