Job Description:

Sales Engineer

Job ID: 2021-28766

Location:

311 NNW Loop 323,

Tyler, TX

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign,DiversityIncMagazine, andCablefaxfor our diversity & inclusion program.

Responsibilities

Job Summary:

The Sales Engineer accompanies Account Executives and Outside Sales Representatives on sales visits, performs site surveys, and makes product recommendations. The position also assists in developing solutions as needed and works with the Order Entry Specialist to ensure orders are completed in an accurate and timely fashion. The Sales Engineer works primarily with simple and complex data solutions and to a lesser extent, telephony and video.

Responsibilities:

• Accompanies outside Sales Reps and Acct Executives on sales visit, as needed.


• Assists outside Sales Reps and Acct Executives with determining customer requirements and developing proposals.


• Conducts site surveys to determine customer requirements and network compatibility


• Develops and executes technical presentations to internal/external groups as needed.


• Reviews proposals created by Outside Sales Reps and Acct Executives to provide necessary input


• Interfaces with customers and vendors to ensure the integrity of Suddenlink proposals.


• Works with the test lab to ensure feasibility of all new/custom products and solutions


• Interfaces with Operations and Engineering to ensure network availability/serviceability/profitability before orders are finalized.


• Acts as liaison between engineering and sales in determining costs and profitability of proposed projects.


• Attends data group and network meetings


• Understands the core network and communicates network changes to sales team


• Works with product champions as active part of product rollout teams, to ensure the sales team's understanding of new products


• Provides feedback on products to corporate


• Provides input to Order Entry Specialist in order to complete orders in a timely fashion.


• Participate on Solution development Teams created for large/complex customers


• Remains current on technical information regardingAltice's telephony, data or video products and services through completion of required/recommended training programs.

Essential Functions:

• Ability to carry and to use tools and equipment as necessary


• Ability to complete documentation, and inspect, install, and repair materials and equipment.


• Ability to communicate in person and by telephone.


• Ability to regularly carry, lift and move up to 80 pounds of equipment,on a daily basis.


• Ability to occasionally carry, lift, and move up to 100 pounds of equipmenton a daily basis.


• The job demands sitting, standing, walking, kneeling, crouching, and squatting.


• Ability to communicate in person and by telephone

Qualifications

Qualifications/Requirements:

• Bachelor's degree preferably with a concentration in Systems Engineering or related field, or equivalent experience.


• Experience in communications industry


• 2+ years of experience in Customer Premises Equipment (CPE), including knowledge of installation of functionality


• Knowledge of telephony, data, and video products and services


• Ability to effectively communicate with Account Executives, Outside Sales Reps, customers, and other functional groups as necessary.


• Ability to analyze orders to determine accuracy and completeness


• Computer skills including Windows based applications (Word, PowerPoint, Excel, Access, Outlook)


• Must have a clean driving record and be able to travel to customer locations within the system.

Preferred Experience:

• Experience with Ethernet networking (LAN/WAN, routing protocols) preferred


• Knowledge of MEF standards (NNI, UNI, E-LAN, E-Line, V-Line) preferred


• Knowledge in Cybersecurity (Firewalls, endpoint, anti-malware) preferred


• Knowledge of Optical transport (Wave services, SONET, TDM) preferred


• Knowledge of Cloud Based Services (AWS, Google,VoiP) preferred


• Cisco experience and/or certification preferred

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.

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