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Senior Client Support Technician at CDO Technologies, Inc in Fort Rucker, Alabama
Posted in Other 30+ days ago.
Job Description:
Provides Second Tier support to end-users for PC, server, applications, and hardware. Handles problems that at the Tier II level of help desk support. Works under limited supervision. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise.
Required Skills
- Resolve network/telecommunications, hardware/software, network, LAN, VTC/AV, mobile device and applications related issues with users.
- If necessary, work with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Work with vendors or other technical resources to troubleshoot desktop support issues.
- Restore system to functioning state and gain customer concurrence for
problem resolution. - Resolve network/telecommunications related issues with users.
- Performs root cause analysis for more complex problems.
- Mentors less senior staff
- In depth troubleshooting skills
Required Experience
- Security+ Continuing Education (CE)
- Cisco-Certified Network Administrator (CCNA)-Security
- GIAC Security Essential Certification (GSEC)
- System Security-Certified Practitioner (SSCP
- Secret clearance required
- Support experience includes desktop, laptop, mobile devices, printer and peripherals, in a campus environment.
- Experience with Air Force approved Standard Desktop
- Working knowledge of Local Area Network (LAN) infrastructure, server hardware and software platforms and related support tools.
- Experience with mobile device support to include but not limited to laptops and PDAs.
Desired Experience
- 3 years in Information Assurance (IA)/Cyberspace technology.