Field Service Engineer at Trumpf, Inc. in Plymouth, Michigan

Job Description:

Trusting in brave ideas" this is our promise to everyone who works for us. As a family business, we make long-term decision and provide our people with the trust and stability needed to bring their ideas to fruition, even the unconventional ones. Being a market and technology leader in machine tools and lasers, we courageously shape the manufacturing of tomorrow, meeting every challenge with bold, fresh thinking.

Summary

The TRUMPF Laser Technology Center (TUSD) Field Service Engineer (FSE) is a member of the Solid-State Laser Technology Group. We support TRUMPF Customers in North America (USA, CA, and MEX) who utilize our lasers in "non-standard" applications. Responsibilities and duties include: Traveling, installing, demonstrating, troubleshooting, and repairing Lasers & Systems and Teaching Laser Technology to customers & associates.

Principle Duties & Responsibilities

• Support TRUMPF customers in North America as a part of the technical service group


• Participate in training lasting approximately 5 - 6 months, with on-going training on existing and new products


• Install, maintain, troubleshoot, and repair TRUMPF equipment with high quality


• Demonstration and education of lasers and systems to customers and associates


• Complete basic retrofits, software installations and customer training


• Complete paperwork on time with high quality


• Trouble shoot and remedy complex issues


• Work independently to resolve technical problems and maintain good relationship to customers


• Modification of machine application data


• Use relevant electrical measuring tools efficiently for trouble shooting


• Participate in continuous technical and other relevant training


• Demonstration and education of lasers and systems to customers and associates


• Provide on-call 24/7 telephone support as required, as a part of rotating on-call support


• Adhere to all company guidelines


• Any additional responsibilities as deemed necessary by management


• Must be located, or ability to relocate, within 45 minutes of the Detroit Metro Airport

Travel

• 100% travel required, both internationally and domestically
  • Includes company paid- room, rental car, air-fare, and meal per diem
  
  


• Perform extensive travel as needed, including but not limited to;
  
  
  • Monday through Friday
  
  
  • Some weekend work as needed, roughly 10-15 weekends a year
  
  
  
  


• Must maintain Valid Driver's License
  • Company car provided
  
  


• Ability to obtain Passport and rent automobile


• Overnights required

Physical Requirement

• Normal amount of sitting and standing, average mobility to move around an office, and ability to conduct normal amount of work on a computer


• Ability to lift and transport up to 70 lbs.

Education & Experience

• Two-year technical degree in engineering or related field preferred, or combination of training and work experience


• 2 or more years of experience in technical service, field service, repair or customer service required


• Strong electrical and computer systems experience and high level of diagnostic skills


• Previous experience with robotics, lasers, automation systems or mechatronics required.


• Experience with TRUMPF equipment considered advantageous.


• Previous experience with hand tools and measurement tools required


• Must have strong problem-solving and excellent organization skills


• Excellent verbal and written communication skills


• Software: Microsoft Office; Word; Outlook; Excel and PowerPoint

TRUMPF Inc. reserves the right to revise or change job duties and responsibilities as need arises. The job description does not constitute a written or implied contract of employment.

TRUMPF is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.