Parts and Service Counterperson at Papé Machinery, Inc. - Construction & Forestry in Tangent, Oregon

Job Description:

PAPE’ MACHINERY, INC. – CONSTRUCTION & FORESTRY DIVISION-
TANGENT, OR

PARTS AND SERVICE COUNTERPERSON: Position will respond to customer needs for parts in person or by telephone at the store location. Essential duties and responsibilities include but are not limited to:

• Determining customers parts needs through use of literature, computer programs and parts knowledge.


• Recommending parts or service to customers.


• Working with Service department for shop parts procurement.


• Maintaining relationships with established customers and building relationships with potential customers.


• Maintaining knowledge of products, services and parts and the associated costs of each.


• Completing all necessary paperwork on each transaction in an accurate timely manner.


• Responding to customers in person or by telephone whenever required and providing quotes or estimates for parts.


• Processing credits, making invoice adjustments, and monitoring for restocking charges on all parts sales completed.


• Other duties include shipping/receiving/delivering and warehouse duties.

Requires the ability to communicate effectively with customers by telephone and in person, in an effort to sell company parts and other services. Must be self-motivated, organized, assertive and have excellent customer relation skills. Applicant should be knowledgeable in parts inventory and have some John Deere parts experience.

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level


• 
  Outstanding benefits including – 401(k) Retirement Plan with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Progressive Vacation Plans; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs


• 
  Advancement – Pape’ is a dynamic, growth-oriented organization with a focus’ on promoting from within.


• 
  Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 130 locations, over 3,600 members and 80 plus years of experience. Pape’ is known for their stability, their honesty and their integrity.


• 
  Equipment – We have the largest equipment inventory in the West and an unparalleled parts inventory!


• 
  Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.


• 
  Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

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