Valet Supervisor at Gila River Gaming Enterprises, Inc. in LAVEEN, Arizona

Job Description:

Salary: Depending on Experience (DOE)

This position supervises valet personnel to ensure safe, effective and efficient parking and retrieval of patron vehicles.

Essential Duties and Responsibilities:

• Supervises the day-to-day activities of valet runners and shuttle drivers to ensure safe and efficient work accomplishment with a focus upon positive customer service.


• Ensures safety of valet staff by ensuring that proper hydration and relief periods are provided, particularly during summer months.


• Assists valet personnel during busy periods including collecting tickets, pulling keys, keeping traffic moving, giving directions to patrons and running vehicles as needed.


• Ensures the timely and accurate completion of accident/incident forms.


• Provides excellent customer service personally and through subordinate staff by engaging patrons in a welcoming and professional manner.


• Participates in selection of new employees.


• Assist patrons with vehicles issues including dead batteries, flat tires etc.


• Processes all related paperwork including punch detail reports, schedules, leave requests and disciplinary action reports.


• Cashes out runners with their tips, performs office duties and answers telephones.


• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.


• Performs other special projects and duties as assigned.  

Supervisory Responsibilities

Directly supervises multiple valet employees, Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. 

Skills/ Requirements

• High School Diploma or GED and six to twelve months of supervisory experience


• Must have a current AZ Drivers license with a clean driving record.


• Possess strong interpersonal and communication skills


• Ability to multitask, be a self-starter, and complete tasks in a timely manner


• Ability to establish and maintain effective working relationships


• Computer skills with knowledge of Microsoft office suite


• Ability to occasionally lift or move up to 50 pounds


• Computer skills with knowledge of Microsoft office suite


• Must pass a pre-employment drug/alcohol test and pass a full background check to be certified/license prior to employment.


• Must be able to work in a smoking environment and agree to maintain a Drug-Free Workplace as a condition of employment. 

Important Notes

As a condition of employment, all new hires must pass the following:

Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.

Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.

Valet