Business Analyst at Blue Cross and Blue Shield of North Carolina in Durham, North Carolina

Job Description:

The majority of our roles will continue working from home through September. Once campus restrictions begin easing in October, we will continue to encourage employees to take a virtual-first approach to their work when possible. As long as job responsibilities are not impacted, being in the office full-time will not be necessary or expected. During the interview process, our Talent Advisors will walk through our virtual-first approach and will answer questions you may have.

Additional Locations:

Out of State Teleworker (Alabama), Out of State Teleworker (Arizona), Out of State Teleworker (Colorado), Out of State Teleworker (Florida), Out of State Teleworker (Georgia), Out of State Teleworker (Idaho), Out of State Teleworker (Maryland), Out of State Teleworker (Michigan), Out of State Teleworker (Pennsylvania), Out of State Teleworker (Tennessee), Out of State Teleworker (Texas), Out of State Teleworker (Virginia), Telework - South Carolina

Job Description

Utilizing strong functional/technical area knowledge of and expertise with relevant systems/applications, the incumbent defines, evaluates, and validates requirements, business functional design, and technical design for complex business issues within their domain areas. They act as a liaison representing their department and the processes and workings within it to develop effective technical solutions and minimize operational and system/application impacts. Coordinates with IT to support problem resolution, testing, software upgrades and related projects of a more complex nature.

What You'll Do

Technical Support/Business Expertise

* Provide advanced technical knowledge and support in operational system/application and procedural issues to the business and IT.

* Use judgment and initiative to review, analyze and develop solutions for business systems while identifying and quantifying the business impact of those solutions.

* Provide systems analysis expertise and regularly considers the business implications of the application of technology to the current business environment

* Coordinate ongoing user support for ad hoc questions, inquiries, and service requests.

* Ensure efficiency of reporting and data tools for supported business area use and for trend analysis.

* Assist less senior Business Systems Analysts to enhance overall team performance

Issue Resolution

* Facilitate the resolution of large, complex production system problems by

o Performing initial triage for severity and business impact of system/application failures.

o Troubleshooting and analyzing to determine root cause of issues,

o Developing applicable business processes and solutions to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met.

o Coordinating with IT, other teams and vendors as needed to devise, test and implement long term remedies.

* Coordinate the development of system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities

Project/Program Support

* Work collaboratively on projects and initiatives with the business and IT by eliciting and documenting business requirements and preparing appropriate functional specifications while considering technical capabilities of the system/application and ensuring an integrated approach is used.

* Act as Business Lead/Coordinator on large, complex departmental and/or some corporate projects/initiatives.

o Facilitates project intake, including scheduling of projects.

o Review and approve technical specifications

o Coordinates with IT on implementation and post implementation support

Business Testing

* Coordinate and develop testing plans with Business area and IT

o Serve as point of contact for business testing activities and influence testing strategy to ensures testing will appropriately meet business requirements

o Develop, document and may, in some cases, execute test plans and scenarios

o Analyze and verify results for accuracy, relevance and completeness.

o Provide impact assessments and make recommendations to the business owner regarding issues, risks, etc.

* Train/coach others on appropriate testing protocol, execution and test plan creation.

* Assist IT and help identify business area impacts for hardware and software upgrades, security changes, and architectural enhancements as needed.

System Configuration

* Configure and maintain critical system tables and data elements across multiple system environments

* Analyze, develop and implement configuration changes to improve system performance and user efficiency

* Monitor configuration for accuracy and compliance to change control processes.

What You'll Bring (Hiring Requirements)

* Undergraduate degree with 3 years of application/systems analysis experience (i.e. testing, project team work related to system functionality/process development).

* If no degree, 6 years application/systems analysis experience or8 years experience in relevant business function developing significant technical skills with associated applications/systems

* Direct experience with automated tools to perform analysis and reporting (i.e. Business Objects, query writing) is required.

* Some project coordination experience is required.

* Visual Design tools knowledge/skills required.

* Prior experience working with XMLs from Facets

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