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Restaurant Host/Hostess (Full-time) | InterContinental Miami at IHG in Miami, Florida

Posted in Restaurant - Food Service 30+ days ago.

Type: Full-Time

Job Description:

About us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM, sixth year in a row honored one of the TOP WORKPLACES of South Florida by the Sun Sentinel.

Your day to day

Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As a Restaurant Host/Hostess, you’ll provide a delightful memorable guest experience by providing guest with a delightful greeting in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed.  Alert guests when table is available.

  • Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed.  Alert guests when table is available. 

  • Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.

  • Promote teamwork and quality service through daily communication and coordination with other departments. 

  • May process take-out orders; may answer room service phone and process room service orders; practice up-selling techniques.

  • May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers.

  • Manage open table reservations

  • May be asked to handle guest complaints and special requests.

  • May assist with other duties as assigned.

What we need from you

Basic reading, writing and math skills and 1 year plus cash handling experience or food service experience.

  • Strong –Carrying or lifting items weighing up to 50 lbs (plates, utensils, menus, etc.) Handling food objects, products and utensils, Bending, stooping, kneeling

  • Literate – Frequently standing and moving around. Using a keyboard. Basic math skills are frequently used when handling cash and credit, quantities, and variances. Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.

  • Compliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language

  • Articulate – Communication skills are utilized a significant amount of time when interacting with the other supervisors, hotel staff and hotel guests.

  • Flexible – night, weekend and holiday shifts are all part of the job

What we offer

In return we will give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled

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