Project Support Team 1st Line Manager at Toshiba Global Commerce Solutions in Durham, North Carolina

Job Description:

Job Title: Project Support Team 1st Line Manager (INSTSV-BF-09082021-001)

Introduction:

Toshiba Global Commerce Solutions is seeking a manager to join our team in Durham, NC to lead a Installation Project Support Team. The Project Support, 1st line manager focuses on identifying, developing, and implementing process efficiencies to ensures excellent customer service, accuracy of tracking and documenting assigned task, and timely status reporting. In addition, the manager will oversee the day-to-day operations of the team, monitors SLAs and focus on improving processes and customer satisfaction rates. This position will work closely with the Project Management Teams, functional teams, and leadership to ensure and assist in driving business growth and performance. Must be in Raleigh/Durham Area.

Responsibilities:

• Collaborates with The Installation Services leadership and project management teams to develop monthly forecasts to meet our strategic goals.
• Perform financial forecasting, reporting, and operational metrics tracking
• Report on financial performance and prepare for regular leadership reviews
• Analyze past results, perform variance analysis, identify trends, and make recommendations for improvements
• Create recommendations to be presented to management and executives
• Evaluate financial performance by comparing and analyzing actual results with plans and forecasts
• Provide analysis of trends and recommend actions for optimization
• Recommend actions through analyses and proposed changes in methods and materials
• Identify and drive process improvements, including the creation of standard and ad-hoc reports, tools, and dashboards
• Participate and contribute to continuous improvements
• Works with the Installation Services leadership and project management teams to ensure project deliverables, milestones and objectives have been met and are properly documented
• Responsible for supporting JSOX controls, training, and maintaining a satisfactory audit posture at all times.
• Perform other related duties as assigned.

Required Skills:

• HS diploma or equivalent experience.
• 3-5 years of leadership and Project Team Management experience.
• Comprehensive understanding of Project Management processes, terminology, and procedures
• Ability to manage workload and achieve results with minimal supervision
• Excellent and professional communication (written and oral) skills and the ability to quickly build credibility within the organization are necessary while effectively interact with all levels of management
• Strong collaboration skills to partner effectively across business units
• Planning skills are necessary as is the ability to succeed and prioritize while meeting multiple deadlines
• High accuracy and data integrity standards
• Ability to work in a team environment while demonstrating organization, self-direction, and strong problem-solving skills.

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation Apply Now