Crisis Worker at Resources For Human Development in new orleans, Louisiana

Job Description:

Crisis Worker

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Description/Job Summary

Under the authority of Management, the Crisis Worker assures that all operating procedures and
regulations are followed. The Crisis Worker provides direct services to consumers, significant
others and collateral resources and assists consumers in reaching goals set in treatment.

The goal is to provide immediate response to mental health, substance abuse, and DD crisis via
telephone and face-to-face interventions. Often times, the Crisis Workers are required to
collaborate with family members, psychiatrists, law enforcement, Coroner's office staff, hospitals
and others.

Responsibilities/Duties

Essential Duties and Functions
* Consumer Care including spending at least 75% of scheduled time in direct, face to face or
telephone interactions with consumers
* Conduct psycho-educational, skills training, and supportive crisis counseling in residence
or community as needed
* Observe all scheduled and as needed (PRN) medication observations and assist as directed
by Residential Nurse i.e. blood pressure, pulse, temperature, etc.
* Community Involvement and teamwork including but not limited to providing referral and
other case management services for consumers and families at times of contact, either on
the phone, in the community, or with the resident prior to discharge.
* Residential crisis specific duties including but not limited to (as applicable):
o early walking,
o daily planning,
o meal preparation and clean-up,
o maintaining necessary scheduled appointments that have been approved by
supervisory team member
* Telephone Crisis Specific Duties including screening incoming calls, providing appropriate
telephone counseling, consultation, assessment and referral to needed services including
Mobile and/or Residential Crisis Intervention services
* Other duties as assigned

Essential Duties Addendum
* Assess client's mental/emotional status; obtain history from client, family and other
collaterals; medical history if possible (med compliance, SI/HI, previous
hospitalizations)
* Develop and implement an immediate plan of action with client, natural supports
and/or other organizations for managing the crisis; monitor intervention and
reevaluate
* Remain with client until crisis is stabilized or next level of care is implemented
* Mobile Crisis Workers do not perform Residential tasks or duties.

Required Experience

4 years of experience in public or private human services with one year of mental health direct care experience.

Required Education

Master's degree in social work, psychology, counseling, or a closely related field.

Required Qualifications

• An LMSW or PLPC is required, LCSW or LPC is preferred.


• Thorough knowledge of substance abuse intervention and treatment, case work, case management, family dynamics and familiarity with psychiatric diagnosis per the DSM-IV.
  
  


• Minimum two years of Crisis Worker experience.


• Excellent verbal and written skills.


• Proficient skills with the Microsoft Products, including Excel and Word.


• Valid Driver's License

Program Summary

Metropolitan Crisis Response Team (MCRT) provides mental health services to individuals in Orleans, Plaquemines and St. Bernard parishes.

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.

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