SUMMARY: Performs various Housing Choice Voucher program activities including, but not limited to processing applications for eligibility and screening, re-certifying participant"s status to ensure continued eligibility, preparing contracts, conducting briefings, and verifying information, all in conformance with U.S. Department of Housing and Urban Development (HUD) regulations. Transaction assignments include: eligibility determination, leasing, annual re-certifications, interim changes, portability, moves, rent increases, rent reasonableness, HAP contracts, portability, informal review and hearing preparation, and terminations. DUTIES AND RESPONSIBILITIES:* Plans and schedules activities to facilitate timely turn-around of transaction.* Meets established performance standards for accuracy and timeliness of transactions.* Ensures all programs are operated in compliance with rules, regulations, policies and procedures adopted and set down by HUD,* Demonstrates a high level of professionalism and superior customer service skills at all times. Answers phone, talks to prospective owners about the program; answers inquiries from participants, owners, applicants and the general public.* Conducts all activities to ensure nondiscrimination.* Determines eligibility for program participation and assists in utilizing all regular and special program vouchers within scheduled timeframes to help maintain leasing schedule.* Reviews applications, verifications and other documentation to ensure accuracy and completeness; ensures that required documentation is distributed to correct parties, i.e., owner, participant and manager.* Verifies and documents family composition, citizenship status, income, age, identity, assets and other information as required* Establishes and maintains individual applicant/participant files and handles all personally identifiable information (PII) in strictest confidence.* Conducts annual and interim re-examinations of income and family composition, including interviewing participants, processing changes, verifying income, calculating proper subsidy amounts, and notifying participants of changes in rent or unit eligibility.* Conducts processes for moves, rent increases and rent reasonableness.* Conducts processes for portability.* Conducts processes for informal reviews and hearings, and terminations.* Conducts processes for HAP contracts.* Performs accurate and timely data entry to maintain updated computer files pertaining to rent calculations and master files; utilizes computer programs to prepare correspondence and reports, including activity reports etc., and reports as required.* Completes accurate calculations of income, assets, deductions, expenses, total tenant payment, family share, HAP payments, and utility allowances and reimbursements. Identifies discrepancies and takes appropriate corrective action.* Completes identified error corrections in timely manner.* Processes requests for tenancy approval.* Coordinates activities with Supervisors, Managers, Inspectors, and other coworkers. EEO/AA