Director, Operational Excellence at U.S. Renal Care in Hialeah, Florida

Job Description:

The Director of Operational Excellence will manage high impact operational projects and initiatives for U.S. Renal Care. This role will act as a strategic business partner to drive performance improvement within field operations and the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and tasks may be assigned.

• Direct projects that have impact to dialysis operations workflows within facilities.


• Involvement and leadership within central operational initiatives, including both operational improvement and/or launch of new workflows.


• Provide feedback, training and guidance on the functionality and efficiencies within facility facing applications and systems.


• Provide regular feedback, support and leadership regarding site-level performance in critical areas such as Profit and Loss (P&L), Key Performance Indicators (KPI), company policy and procedure adherence, and client and employee satisfaction.


• Serve as an effective business partner to multi-site clients working in conjunction with peers to achieve mutual goals.


• Deliver training to field operations on new/revised workflows, in partnership with Clinical Services.


• Continuously identify opportunities to drive efficiencies in facilities - improving quality/consistency of care and driving down cost of care.


• Maintains effective personnel management and employee relations, including evaluating the performance of all personnel; approving and submitting all hours worked and counseling and disciplining employees.


• Actively promotes GUEST customer service standards; develop effective relationships at all levels of the organization.


• Effectively communicates expectations; accepts accountability and holds others accountable for performance.


• Regular and reliable attendance is required for the job.

QUALIFICATIONS/REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Requirements include:

• Bachelor's degree in business or nursing is required. Combination of education, specialty certifications and experience in related area will be considered in lieu of degree.


• Three (3) plus years of prior management experience for a multi-site health care provider or five (5) plus years of demonstrated excellence in managing a dialysis center as an Administrator.


• Excellent leadership and coaching skills.


• Strong public relations skills for dealing with physicians, vendors, hospital personnel, Managed Care Organizations, etc. are valuable.


• Must have basic computer skills, including Microsoft Office (Word, Excel, Outlook); proficiency in all USRC applications required within 90 days of hire.


• Demonstrated analytical and problem-solving skills are required.

U.S. Renal Care is an Equal Opportunity Employer/Disabled/Veteran.

Additional Information

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