Temporary NE Benefits Eligible, Student Support Specialist- Enrollment Management at University of Houston - Downtown in Houston, Texas

Job Description:

DUTIES

• Answers phones


• Supports virtual lobby


• Schedules appointments


• Digital filing


• Conducts outreach calls and zoom meetings

SUPERVISORY RESPONSIBILITIES

​​​​​​​Direct Reports: None

Delegation of Work: N/A

Supervision Given: N/A

Knowledge, Skills, and Abilities

Knowledge:

1. Knowledge of Zoom software


2. Knowledge in writing and editing informational and promotional materials

​​​​​​​​​​​​​​Skills:

1. Candidates must have strong analytical and problem-solving skills, as well as excellent interpersonal and communication skill


2. Candidates must have strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Abilities:

1. Ability to communicate effectively with department leadership, one-on-one situations, and in large groups

WORK LOCATION AND PHYSICAL DEMANDS

Primary Work Location: Works in an office environment; lobby customer services island or reception area

Physical Demands:  Work is normally performed in a typical interior work environment that does not subject the employee to any unpleasant elements.  The position is physically comfortable; the individual has discretion about walking, standing, etc. The work environment involves minimal exposure to physical risks.

EEO/AA

Required Education:  Bachelor's Degree in related field

Required Experience:  One (1) year orientation, admissions, or advising experience

License/Certification:  None required