Digital Customer Experience Leader at TE Connectivity Corporation in Berwyn, Pennsylvania

Job Description:

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

COMPANY BACKGROUND AND CULTURE

The Aerospace Defense and Marine (AD&M) business of TE Connectivity are leaders in the design, development, engineering and manufacturing of a comprehensive portfolio of connectors, fiber optics, wires, cables, antennas, circuit protectors and moldings for harsh environments. We have a global customer base and over 6000 employees in 25 sites across the world to deliver a broad range of world-class solutions for the Aerospace, Defense, Marine and Oil & Gas industry.

Our more than 50.000 customers are served by dedicated sales professionals and engineers globally. Our global network of manufacturing sites that are located in France, the UK, India, China, Mexico and the US. With current overall revenues of $1.0bn, TE AD&M has an ambitious goal to accelerate the grow towards a $1.5bn business both through organic activities driven by strong execution and through inorganic strategies.

The current challenge for the business is to continue to drive our organic and inorganic growth trajectory in adjacencies, continue to expand our content in existing and future platforms and finalized a footprint migration initiated three years ago. It will also important to continue shaping the new culture in the business, reinforcing accountability and empowering the team to improve processes and outcomes.

What you'll be doing...

As a member of the Aerospace, Defense and Marine (AD&M) Marketing team, the Digital Customer Experience Leader is responsible for designing and executing the plan to deliver a best in class Digital Customer experience for customers in AD&M.

This plan will include improving the user experience across relevant portions of TE.com, spearheading the development of tools to simplify the selection, findability and specification of our products; advancing our e-commerce and distributor online presence; improving our quote to order processes, and developing partnerships with third party platform providers.

The ideal candidate must be adept at understanding customer needs and applying them across digital tools for an optimal user experience. He or she must also be technically savvy, both in understanding the nature of our technical product portfolio and in working with IT to build the relevant tools required to meet customers' needs. He or she must be data driven and results oriented, able to think strategically yet will roll up his or her sleeves to personally drive results.

This position will report to the Sr. Director of Marketing for AD&M and will collaborate closely with Business Unit, Segment level, and Corporate teams in IT, Marketing, Product Management, Sales and Engineering.

What your background should look like:

* Bachelor's degree in relevant discipline required
* 5+ years experience in relevant aspects of web / digital customer experience / digital marketing
* eCommerce and online sales / demand generation experience strongly preferred.
* Background in working with technical products strongly preferred.
* Experience working with digital analytics tools to analyze performance.
* Business acumen and understanding of go-to-market strategies.
* Strong reporting and analytics skills with ability to synthesize complex data points into simple business-focused recommendations.
* Demonstrated ability to manage multiple projects and priorities and collaborate across functions and teams.
* Previous global experience in a B2B environment preferred.
* Previous management experience preferred.

Personal competencies...

• Ability to work independently and proactively, multi-task and perform under pressure


• Capability to effectively balance strategic advice and tactical execution


• Innovative thinker who readily seeks out external ideas and best practices to share internally


• Dynamic and high energy team player who can build, energize and motivate teams


• Mature, credible, patient, hard-workingand persuasive


• Strong business acumen; sound business-sense and judgment


• Demonstrated leadership competencies such as teamwork, creative problem solving, flexibility and willingness to challenge the status quo


• Excellentinterpersonal, organization, leadership and project management skills


• Flexibility to develop strong relationships with multiple departments in a large, matrix organization

Competencies

SET : Strategy, Execution, Talent (for managers)Values: Integrity, Accountability,Teamwork, Innovation

ABOUTTE CONNECTIVITY
TE Connectivity is aglobal industrial technology leader creating a safer, sustainable, productive and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications and the home. With approximately 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

COMPENSATION
*Competitive base salary commensurate with experience: $93,200 - 139,800 (subject to change dependent on physical location)
*Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
*Total Compensation = Base Salary + Incentive(s) + Benefits
BENEFITS
*A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

This position requires access to information which is subject to stringent controls under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be a U.S. citizen or national, U.S. lawful permanent resident, person granted asylee status in the U.S., or person admitted into the U.S. as a refugee.

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