At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the world’s leading brands. We are driven by a common purpose to make a positive impact for each other, our communities, and the environment.
Responsible for all servers, server-side software, and infrastructure equipment at a medium or large site/location including regional and corporate datacenters. This includes, but not limited to, infrastructure planning, system monitoring, contingency planning, business continuity, security, performance tuning, software distribution, connectivity and production support. Serve as a technical resource for any size projects including enterprise initiatives with high risk and complexity. Ability to work with limited direction with extensive latitude for the use of initiative and independent judgment. Ensure adherence to technical strategy, standards, and configurations & ensure feasibility. Ensure compliance to all internal processes and procedures including, but not limited to, ITIL processes, Security Policies, Backup Policies. Assist and comply with all Internal Audit requirements and requests.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Establish an automated DevOps release management pipeline which delivers tooling for next generation application development efforts (the Dev) and on-going production operations (the Ops). Cultivate a Continuous Integration/Continuous Delivery mind set.
Ensure development teams are provided a full set of DevOps ALM tools by leading the establishment of the right tooling and processes that will result in a fully automated release management pipeline to include: the Automated build process, environment setups, testing scripts, deployments, and production operational metrics/debugging information (to target developers).
Provides expertise regarding the integration, security, and scalability of web applications
Conducts performance tuning, load testing, and optimization of information/data processing, maintenance, and support of the production environments
Work with containerization technologies (Docker, Kubernetes)
Participate in a 24/7 on-call support rotation
Serve as an interface for troubleshooting potential hardware problems. Serve as Systems and Infrastructure Application Expert. Serve as top level escalation point. Escalation to vendors as necessary
Define hardware configurations
Serve as an interface to assist in new technology definitions and implementations.
Aid in defining the bounds and aims of system implementations, and provide management with status and progress reports
Ensure technology implementations meet RPO, RTO, and SLA objectives. Review and approve suggested configurations
Assist in the creation of strategic and long term planning based on identified business requirements
Create and document maintenance plans.
Work with business continuity specialists in the creation of business impact analysis
Ensure Business Continuity by effectively managing, testing and documenting systems and process Recovery Time Objective (RTO) and Recovery Point Objective (RPO). Design systems based on established RPO and RTO criteria.
Analyze existing system procedures for efficiency and effectiveness.
Produce system designs documentation
Recommend and conduct training
Maintain thorough knowledge regarding emerging or current technologies
Work with security team to design, implement and enforce policies and solutions
Provide baseline input and assist with testing
Provide direction on application configuration, policies, procedures and documentation. Confer with management, aid in defining the bounds and aims of system implementations, and provide management with status and progress reports.
Lead projects and drive tasks
Continuous improvements - Analyze existing system procedures for efficiency and effectiveness. Establish new measurement systems if/where possible. Review trend analysis and recommend solutions
Mentor team members and provide training. Provide technological guidance to management staff
Work under limited direction with extensive latitude for the use of initiative and independent judgment
Know and understand clustering services, high availability solutions and continuous data protection technologies as they relate to Jabil’s business strategy
Design and manage virtual machine technologies
Know, understand and ensure compliance to Jabil IT strategy, objectives and roadmap. Understand and embrace the business
and IT strategic direction
Align with all internal processes and practices, including Security Policies, Backup Policies, Change and Problem Management.
Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality)
Ensure implemented solutions are in compliance with the following criteria:
Return on investment / Reduce operating costs - initiatives that derive a positive ROI for the company or reduce operating costs
Revenue protection & growth – initiatives that provide Jabil with a competitive advantage
Service Reliability – initiatives that increase the reliability (uptime) of IT services
Increase response – initiatives that increase the response time of IT services
Enhance User experience – initiatives that provide increased functionality, easier to use
IT Efficiencies – initiatives that drive increase efficiencies of the IT staff
Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems)
Drive continuous improvement through trend reporting analysis and metrics management
Assure that procedures and work instructions are efficient and not redundant
Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”
Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority
Confer with reporting manager on complex or unusual situations
Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific. Maintain discretion and confidentiality in all areas pertaining to the IT systems
Interpret a variety of instructions furnished in written, oral, diagram or schedule form
Demonstrate in-depth trouble shooting, optimization and planning skills. Perform root cause analysis and remediation actions. These remediation actions could result in a project
Identify “ways of working” to increase the productivity & efficiency
Organize verbal and written ideas clearly and use an appropriate business style
Own and drive incidents with external partners and vendors.
Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
Comply and follow all procedures within the company security policy.
May perform other duties and responsibilities as assigned.
MANAGEMENT & SUPERVISORY RESPONSIBILITIES
Typically reports to Management. Direct supervisor job title(s) typically include: IT Manager, Sr. IT Manager
Software engineering utilizing common programming or scripting languages skills a plus.
Participating in a 24/7 on-call support rotation.
Defining security and systems hardening criteria.
Must be able to leverage a thorough understanding of the interactions between systems to not only troubleshoot problem, but also identify performance-tuning opportunities.
Experience with thin-client technologies, Terminal Services, Citrix Metaframe. Hands-on Experience with backup software such as BrightStor or ARCserve.
Experience with Vmware and virtual machine technologies.
Experience with antivirus programs, spam filters and web monitoring.
Advanced Knowledge of and experience with different server operating platforms.
Experience with EMC Storage Area Networks, fabric switching and related concepts
EDUCATION & EXPERIENCE REQUIREMENTS
Bachelor’s degree required.
One or more advanced technical certifications (such as MCSE, CISSP, VCP)
Minimum of 8 years of IT experience. Experience in advanced performance-tuning skills.
Minimum 4yrs experience in designing, implementing and managing infrastructure technologies and in an enterprise level organization ($5B plus in size, multiple geographical locations).
Experience with CI/CD tools like Azure DevOps/VSTS (preferred), Jenkins, Octopus, Codedeploy and deep understanding of CI/CD principles
Good experience with docker orchestration/containerization using Kubernetes
Experience using configuration management tools like Cloudformation, Ansible, Terraform
Experience in designing and maintaining cloud-based DevOps solution with Azure/AWS
Expert understanding of CDNs, load balancing, DNS, proxying and networking (ELB/ALB, S3, Route53, VPCs, EC2, Cloudfront, Cloudwatch, and other AWS services)
Experience in cloud environments in automating, configuring, and deploying instances on Azure/AWS
Experience in using configuration management tools like CloudFormation, Ansible, Terraform
Basic understanding of AWS services like API Gateway, Secret Manager, RDS, and etc
Strong background in Linux/Unix administration and writing Bash scripts
Familiarity with agile development practices, particularly sprint planning and estimation
This job cannot be performed remotely in the state of Colorado.
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identify, age, disability, genetic information, veteran status, or any other characteristic protected by law.