Customer Solution Manager at Schneider Electric USA, Inc in andover, Massachusetts

Job Description:

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.Our 135,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

https://youtu.be/4EtpkB0cuXE

Great people make Schneider Electric a great company.

What do you get to do in this position?

Schneider Electric USA is a leading manufacturer of equipment for electrical distribution, industrial control, and automation. We have the following position available in Andover, Massachusetts:

Customer Solution Manager:

• Serve as client facing representative for technical queries related to products and solutions.
• Mentor and guide team of engineers that can resolve technical inquiries firsthand and have the capability of escalating the tickets to other Schneider Electric teams.
• Define the processes and SLAs to ensure issues are resolved accurately and timely.
• Train the team for handling issues related to Power SCADA and BMS.
• Ensure technical inquiries are assigned to the right internal Schneider Electric departments.
• Coordinate critical issues for support and engineering with status reporting.
• Promote development of knowledgebase articles to improve quality of service for support engineers.
• Responsible for technical scope and estimates for system enhancements. Implement proactive services per contract statement of work.
• Telecommuting: 2 days per week.

We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

This job might be for you if:

This position requires a Bachelor's degree in Electrical Engineering, Electronic Engineering, or related Engineering field and 8 years of work experience in building management systems for sales estimation, project engineering, SCADA applications support, and project solution management.

Also, must have work experience with:

(1) Performing Citect/SCADA support;

(2) Building Automation Systems design;

(3) Building Automation estimation;

(4) Project Management in building automation and SCADA solutions;

(5) Utilizing building management and SCADA application skills to both support, estimate, and manage application solutions for large data center clients;

(6) Leveraging application knowledge in SCADA solutions and building management systems to support the needs of clients.

This position is covered by our company's Employee Referral Program. Any applicant who is interested in this position or who was referred to this position may apply by submitting a complete resume in English through this site http://www.schneider-electric.us/sites/us/en/company/careers/jobs-with-us/jobs-with-us.page req. # 0076GT. EOE.

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k) match , and more. Click here to find out more about working with us: http://se.com/us/careers

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversityare seen asa real value for the company. See what our people have to say about working for Schneider Electric.

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Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated againston the basis ofdisability.