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Associate Account Manager Work at Home- Express Scripts at Cigna in Memphis, Tennessee

Posted in General Business 10 days ago.

Type: Full-Time

Job Description:


The Account Management Senior Associate will provide support to the Account team of their assigned Coalition(s).The Senior Associate will provide client facing support, non-standard reporting, submit client access requests, and assistwith benefit set up and project support as requested. The primary focus for the position is executing client-specific operational deliverables, identifying service trends, supporting operational needs and issue resolution. In order to function effectively in the model, the Senior Associate must collaborate with the Account Manager, Account Executive, and Clinical Account Executive to successfully service the entire Book of Business. The primary measure of the Senior Associate's performance is by way of both the Account Team and client satisfaction.


  • Manages day-to-day client requests.

  • Assists the Account Management team by providing client facing support.

  • Maintains ownership for assigned service/operational deliverables and ensures operational excellence and set-up quality.

  • Assist with monitoring and identifying service trends as requested, allowing for immediate resolution of any service issues.

  • Assist with both standard and non-standard reporting/analytics as needed.

  • Handle Billing and Rebates research.

  • Implementation and setup of ESI products and programs.

  • Work on Ad-hoc Projects as needed.

  • Collaborate and take immediate action to resolve operational/service-related issues; escalate issues when appropriate and drive recovery efforts.

  • Serve as the voice of the client within Express Scripts to drive continuous service improvement and accountability.

  • Coordinates deliverables with internal operational departments to ensure client satisfaction and loyalty.


  • Approximate 75% travel once COVID restrictions are lifted.

  • This role requires 75% of travel. You will need to be fully vaccinated in order to travel & meet the requirements for this position.

  • Bachelor's degree in related field or 8 to 11 years of experience.

  • 2-5 years relevant experience with Bachelor's Degree or Master's degree and 0-3 years of relevant experience.

  • Strong PC skills including Microsoft Office products, e-mail and the Internet.

  • Excellent verbal and written communication and presentation skills.

  • Strong analytical and problem solving skills.

  • Responsiveness, relationship building and Accountability

  • Knowledge of the healthcare and PBM industry preferred.

  • Strong focus on book of business client satisfaction and client retention results.

  • Demonstrated ability managing projects, utilizing proven project management processes.

  • Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

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