Job Description:

Regional Manager

Yorktown Heights, NY 10598, USA
Req #1225

Tuesday, October 5, 2021

Cross Country Healthcare is looking for top talent to join our team

Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction.

BASIC PURPOSE

The Regional Manager is responsible for achieving and maintaining all budget lines associated within the respective region. The Regional Manager is responsible for working with marketing, sales, recruiting, and sourcing teams on strategies to increase market-share, revenue and gross profit and will promote effective teamwork amongst office staff to ensure all field personnel and clients receive unrivaled quality service.

ESSENTIAL FUNCTIONS

• Develop and increase top line revenue and bottom line results for the region with emphasis on establishing and building client relationships.


• Achieve sales, gross profit and earnings objectives through management of region plans implemented by staff initiating face-to-face and telephone contacts with referral sources - i.e., hospitals, physician groups, community agencies, and potential customers.


• Work with the recruitment and sourcing teams to secure and retain a broad range of qualified healthcare staff, sufficient to maintain an effective balance of available staff to service clients.


• Work with the sales and marketing teams' efforts in the geographic area to negotiate, establish, and maximize profitable contracts.


• Review and establish pay and bill rates to ensure successful recruitment and retention of both office and field personnel to service a growing customer base. Determine bill rates through analysis of gross profit factors, market conditions, business volume and mix, competition, and operational costs and requirements.


• Partner with other Cross Country divisions to identify cross-selling and multiple service line opportunities.


• Ensure services provided are consistent with company policies, service standards, and applicable laws and regulations through management of the services and ongoing assessment and supervision of all client and assigned staff.


• Work with Support teams (payroll, billing, credentialing) and internal staff to ensure procedures followed within the region are consistent with company requirements.


• Interview, hire, train, manage and evaluate employee performance.


• Implement disciplinary action and/or termination of employees through established company procedures.


• Increase awareness of the Company's services through participation in community and professional organizations.


• Conduct direct client visits and relationship nurturing with region's top 20% of clients on a consistent basis.


• Identify and assist with expansion of services within region's clients and bubble up opportunities.


• Meet with team members weekly to cascade company information, review activity, productivity, project status, mental health check- ins, relationship building and development opportunities.


• Share best practices throughout region and division.


• Embrace and assist with promotion of new technologies.


• All other duties as assigned.

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

QUALIFICATIONS

• Three - five years' experience in sales or staffing environment, preferably in healthcare industry.


• Three years' experience in a managerial role with P&L responsibility.


• Proven business development and effective leadership skills; must be able to coach and mentor others.


• Must be able to develop an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.


• Must have strong interpersonal, written and verbal communication skills.


• Ability to quickly react to potentially critical situations and have strong problem solving abilities.


• Must be able to manage competing demands and changing priorities with a positive attitude.

Education: High School diploma required. Bachelor's degree in business, healthcare or other similar discipline preferred; or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

CRITICAL COMPETENCIES FOR SUCCESS

• Business Acumen: In-depth knowledge of the business, industry, external marketplace, and the ability to conceptually pull together patterns or connections that are not clearly related; ability to apply insight across a wide range of tactical to strategic issues in order to consistently identify and select the best course of action.


• Building People Capability: Commitment to ensuring that the right people are in the right roles and that individual's feel empowered and supported to reach their potential; provides coaching to foster the learning of their team members, and likewise plays an active role in acquiring, developing and retaining talent for the larger organization.


• Integrity: Must be seen as a trustworthy leader by demonstrating consistency, honesty, and truthfulness or accuracy in your day to day actions.


• Disciplined Execution: Orientation towards a process-focused, decisive course of action that will ensure client/customer needs are met with a high standard of excellence, urgency and predictability; focused on the task at hand in the face of ambiguity and applies past experiences and expertise to consistently pull through results.

WORK CONDITIONS

• Must possess comfort in learning, training and engaging with others virtually through Microsoft Teams and Zoom


• Must have the ability to work in a fast-paced, rapidly-changing environment, while maintaining a calm demeanor during stressful situations.


• Travel will be required to conduct office visits within assigned Region and Corporate as needed.

Benefits

Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance

Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

#Ind_1 #Ind_2 #CB

Other details

• 
  Job Family
  Recruitment
  
• 
  Job Function
  MGR
  
• 
  Pay Type
  Salary
  
• 
  Required Education
  High School
  

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Embrace and assist with promotion of new technologies.All other duties as assigned.Must have the ability to perform the essential functions of the job with or without reasonable accommodation.QUALIFICATIONS Three - five years' experience in sales or staffing environment, preferably in healthcare industry.Three years' experience in a managerial role with P&L responsibility.Proven business development and effective leadership skills; must be able to coach and mentor others.Must be able to develop an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.Must have strong interpersonal, written and verbal communication skills.Ability to quickly react to potentially critical situations and have strong problem solving abilities.Must be able to manage competing demands and changing priorities with a positive attitude.Education: High School diploma required. 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• 
  Yorktown Heights, NY 10598, USA

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