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Mobility Assessment Evaluator at Medical Transportation Management in Orange, California

Posted in General Business 30+ days ago.

Type: Part-Time

Job Description:

Who We Are and Our Mission:

MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation's most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women's Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce.

Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul's Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)

What Will Your Job Look Like?

The Mobility Assessment Evaluator (MAE) is responsible for reviewing ADA paratransit application materials, supplemental intake and professional verification forms, conducting in-person interviews for applicants, and performing functional assessments with applicants to determine eligibility for ADA paratransit service. The Mobility Assessment Evaluator (MAE) is also responsible for maintaining accurate documentation and providing final eligibility determinations to the Client.

This position will sit in our Orange County, California location.


  • Determines final eligibility based upon the application, interview, functional assessment and any supplemental information

  • Conduct in-person interviews to assess mobility capabilities and review any supplemental information provided

  • Determine what functional assessments the applicant will be required to undergo

  • Provide written eligibility determination documentation to Client within ADA required and contracted time frame

  • Reads and interprets ADA paratransit applications, intake forms, and professional verification forms

  • Review interview results and application paperwork and follow up on assessments and professional verifications, as needed

  • Provide further written documentation to Client upon request

  • Assist the leadership team in identifying process improvement opportunities

  • Conduct functional physical and/or cognitive assessment with applicants that may include:

    • Physical Functional Assessment using an outdoor course

    • Physical Functional Assessment using an indoor course

    • FACTS

    • MMSE

  • Apply information obtained to determine applicant’s capability to independently ride fixed route transportation

  • Provide required forms to administrative personnel for data-entry and eligibility letter generation

  • Participate in staff meetings with leadership and/or Client

  • Participate in community outreach and education as needed

  • Participate in initial and on-going training as required by MTM and Client

  • Complete all necessary reports, paperwork and maintain on-going applicant tracking logs and reports for MTM and Client

  • Input all information into Client software (Trapeze) and other software as appropriate

  • Build rapport and communicate effectively with MTM and Client personnel to include administrators, management, support staff and applicant while providing high quality customer service

  • Participate in appeals process, upon request

  • Maintain a positive attitude when interacting with individuals, support Staff and caregivers

  • Work with management and the Client to follow through on service issues, troubleshooting problems, concerns, complaints and training

  • Must conform to MTM’s HIPAA standards

All you need is...

  • Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or a related field

  • Willing to accept relevant experience and specialized certifications in lieu of a Bachelor’s degree depending upon contract specifications (Certifications can include: COTA, OT, PT)

  • 3+ years of professional experience working with individuals with disabilities

  • Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adults

  • Experience conducting information-gathering relating to ADA Paratransit eligibility

  • Related experience with regard to the functional assessment of individuals with disabilities along with experience working with individuals with disabilities

Even better if you have...

  • Solid interviewing, assessment and observational skills and demonstrated ability to work effectively with a diverse population

  • Ability to be trained in administering a standardized evaluation tool and be able to consistently administer and score such a tool according to established protocols

  • Ability to clearly communicate their findings and observations on the required database reports and notes, as well as in certification letters

  • Intermediate level of proficiency or above with Microsoft Office Suite (Outlook, Word, Excel & PowerPoint)

  • Desire to learn additional programs

  • Excellent organizational and multi-tasking skills

  • Ability to work flexible hours

  • Ability to adapt to a rapidly changing environment

  • Ability to work under limited supervision

  • Ability to make clear and factual observations

  • Additional language skills are preferred

  • Ability to maintain high level of confidentiality

  • Knowledge of the public transportation system & services

  • Knowledge of ADA complementary paratransit regulations, including, but not limited to, the regulatory definition of ADA paratransit eligibility

  • Ability to work well with the elderly and individuals with disabilities

MTM Incentives

  • Paid vacation

  • Holiday Pay

  • Health and Life Insurance Plans

  • Dental and Vision Plans

  • 401(k)

  • Onsite Gym

  • Wellness Screenings

  • Birthday Holiday

  • Training Development

  • Casual Dress Environment

  • Scholarship Program

  • Healthy Market

  • Free Coffee

*These benefits may not be available at all locations

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or



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