Machine Support Specialist at John Deere in Waterloo, Iowa

Job Description:

At John Deere, we run so life can leap forward. This powerful purpose is our promise to humankind that we will dream, design and deliver breakthrough products that sustain our world for generations to come. The world is counting on us to feed billions of people and build vital infrastructures in villages, towns, and megacities. We live up to the legacy our founder forged in a one-room blacksmith's shop nearly two centuries ago by creating a culture that brings out the best in all of us. A culture where great ideas thrive because every voice is heard.

Primary Location: United States (US)- Iowa- Waterloo
Function: Customer & Product Support
Title: Machine Support Specialist- 78596
Onsite/Remote:

Your Responsibilities

As a Machine Support Specialist for John Deere Power Systems located in Waterloo, Iowa, you will have the following responsibilities:

• Research and troubleshoot complex engine problems using advanced troubleshooting skills and available resources.
• Communicate complex technical solutions/documentation to dealers, distributors, and direct OEM customers.
• Serve as a resource to other Machine Support Specialists.
• Provide feedback to Engineering, Manufacturing, and Marketing regarding engine performance, deficiencies, and customer requirements.

Visa sponsorship is NOT available for this position.

What Skills You Need

• Demonstrated experience with electronic and electrical systems
• Demonstrated ability to diagnosecomplex diesel engineissues
• In-depth knowledge of electrical circuits, and the ability to apply predictive diagnostics to the components
• Diesel engine knowledge or equivalent experience
• Ability to travel domestically and/or internationally up to 25%

What Makes You Stand Out

• Product/Customer support experience
• Technical experience relating to design/diagnostics of mechanical/electrical/hydraulic systems
• Vehicle application design or equivalent experience
• Knowledge of the product development process
• Knowledge of CCMS (Customer Communication Management System)
• Demonstrated experience with mechanical systems
• Understanding of Customer Support Process
• Work experience in a team environment

Education

Ideally, you will have a degree or equivalent related work experience in the following:

• Bachelor's degree in engineering or related field

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. We offer comprehensive relocation and reward packages to help you get started on your new career path. Click hereto find out more about our Total Rewards Package.

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

An Equal Opportunity Employer, John Deere requires a diversity of people, perspectives and ideas to address the complex challenges of its global business. John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with disability.

Nearest Major Market: Waterloo
Job Segment: Hydraulics, Electrical, Engineer, Industrial, Machinist, Engineering, Manufacturing