Home Care Scheduling Coordinator- Remote at Humana in Glen Allen, Virginia
Posted in Other 30+ days ago.
Job Description:
Description
SeniorBridge is hiring an experienced Homecare Scheduling Coordinator.
SeniorBridge is Humana's wholly-owned home care business acquired in 2012. We provide concierge care management, private duty nursing, and personal care assistance services to seniors.
The Scheduling Coordinator is responsible for carrying out the day to day paraprofessional scheduling and general office functions of the branch. Dependent on the size of the branch, the Scheduling Specialist may be responsible for multiple locations and part or all of the following:
Responsibilities
The Homecare Branch Office Scheduling Coordinator is the face of SeniorBridge for anyone calling into the office. This professional will field client and employee calls and respond or redirect as needed.
- Ensures that requests for homecare service are filled promptly , and scheduled into computer in a timely manner
- Ensure that homecare schedules are complete and accurate in computer
- Reviews Santrax records daily to ensure that all staff are at clients as scheduled. Follows up immediately on any discrepancies.
- Reviews all scheduled homecare daily in preparation for payroll, and billing approvals by manager
- Reports any client or staff issues to supervisor promptly
- May participate in administrative on call backed up by professional staff for client/family issues
Required Qualifications
- 1+ years of Home Care scheduling experience
- Excellent communication skills, both verbal and written
- Ability to build quick rapport and provide concierge level of customer service over the phone.
- Proficiency in all Microsoft Office applications, including Word and Excel
- Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems
- Ability to perform multitasking in a fast-paced environment
- Experience providing customer-service in a warm and empathetic manner
- We will requirefull COVIDvaccinationfor this jobas weare ahealthcarecompany committed to putting health and safety first for our members, patients, associates and the communities we serve.
- If progressed to offer, you will be required to provide proof offullvaccination or documentation for amedical or religious exemptionconsiderationwhereallowed by law.Requests for these exemptions should be submitted at least 2 week prior to your scheduled first day of work.
Preferred Qualifications
- High School Diploma; Associate's or Bachelor's Degree preferred
- 3+ years of Home Care Scheduling experience
- Experience with ClearCare scheduling platform
- Bilingual: English/Spanish
Additional Information
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire SMS Text/Voice Messaging to enhance our hiring and decision-making ability. Modern Hire SMS Text/Voice Messaging allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
- High School Diploma; Associate's or Bachelor's Degree preferred
- More than 1 year of Home Care Scheduling experience
- Bilingual: English/Spanish
Scheduled Weekly Hours
40
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