Credit/Collect Specialist at NetApp in Research Triangle Park, North Carolina

Job Description:

About NetApp

We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea?

Job Summary

We are looking for an energetic, inquisitive, and experienced resource for the position of a collection's specialist for our finance team in RTP. Our ideal candidate is motivated problem-solver who can collaborate and communicate effectively with accuracy and an eye for detail.

High-Level Responsibilities

* Manage collections for NetApp accounts/ portfolios and send statement of accounts

* Review customer aging report and follow-up on payments for outstanding invoices/ accelerate cash collections

* Follow-up with customers on missing remittances and provide details to cash applications team

* Work with internal as well as external teams to resolve disputes resulting in payment delays

* Use the collections tools effectively. Update collections activities in the system, collection notes, promises, problems and disputes

* Work on ad hoc requests from external as well as internal teams

* Provide back-up for team members in case they are out of office and handle queries related to their portfolios

Job Requirements

Minimum Requirements

* Knowledge of Accounts Receivable, and collections

* B2B collections experience

* Ability to work independently, but also collaborate effectively with team members to reach team targets and goals

* Problem solving, critical thinking skills and adhere to timelines

* Ability to demonstrate integrity and the use of good judgment to handle the confidential nature of duties, tasks, and information

* Intermediate skills in Microsoft Word, Excel, and Outlook

* Good verbal and written communications skills

* Excellent organization and time management skills

Additional Desired Skills:

* Previous experience with Oracle and GetPaid

* High level understanding of order to cash process

* Ability to work under tight deadlines

* Flexible with working in shifts and should be adaptable to changes

* Should be able to multitask

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.



We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.



If you run toward knowledge and problem-solving, join us.